O Bee Credit Union Selects FMSI's Omnix Staff Scheduler and Performance Analytics™ to Streamline and Optimize Branch Staffing Effort
FMSIWith our easy-to-use, yet sophisticated, suite of products, Omnix Staff Scheduler™, Omnix Performance Analytics™, Omnix Interactive Dashboard™, and Omnix Lobby Tracker™, you can manage and staff to meet service and sales needs like never before. We offer you the ability to schedule your team throughout your branch network, and to manage them through easy to read color graphics and succinct management reports - including peer-to-peer benchmark reports.
Learn more about our banking business intelligence software, workforce optimization solutions, teller management, teller staffing model, branch software as a service solutions and lobby tracking solutions.
"The Teller Management SystemTM allows us to see the big picture. The easy to read and succinct management reports are critical to our staffing decisions. They allow us to effectively manage our staffing levels."
Florida Credit Union
VP of Operations
EVP of Retail
Educators Credit Union
"We’ve been impressed with the improved efficiencies we’ve experienced with the FMSI tools. We’ve realized a more efficient and engaged frontline team, while at the same time decreasing our branch and operational expenses. The selection of FMSI to partner with us on these improvements is positively impacting the bottom line each month."
Gulf Winds Federal Credit Union
President and CEO
"Since January 2008 FMSI’s Omnix Staff Scheduler and Performance Analytics™ has provided our management team with actionable business intelligence, saving us millions in branch network operating expenses. I have been impressed by their responsiveness, proprietary management reports and valuable subject matter expertise. FMSI’s support has been critical to the succ..." Read more
SVP Retail Banking
Michigan First Credit Union
"By scheduling our agents based on forecasted call volumes, FMSI’s ContactCenter Management SystemTM(CMS), has been instrumental in decreasing our average call wait times from five minutes plus to our targeted goal of below three minutes. In addition, not only do we receive valuable monthly CMS management reports, our agents now have more flexible schedules that match their p..." Read more
Tyndall Federal Credit Union
Regional Branch Manager
"Thanks to FMSI's user-friendly Lobby Tracking System™, we've experienced improvements in productivity. Just one month after implementation, Lobby Tracking System™ has helped streamline our lobby traffic, increase member privacy by eliminating paper member tracking logs, and through the real-time report tools given our management team a detailed snapshot of day-to-day foot traffic at ou..." Read more
Cheryl E. Nichols
Northeast Credit Union
AVP Branch Administration
US Federal Credit Union
The Operations Quality and Efficiency Manager
"TMS highlights the critical data that allow the management team to adjust staffing levels and drive individual performance and branch efficiency. The solution has been a huge boost to our productivity in so many ways."
Mid-Atlantic Federal Credit Union
VP and COO