Dort Federal Credit Union Selects FMSI's Omnix Lobby Tracker and Staff Scheduler™ to Improve Branch Service and Efficiencies
FMSIWith our easy-to-use, yet sophisticated, suite of products, Omnix Staff Scheduler™, Omnix Performance Analytics™, Omnix Interactive Dashboard™, and Omnix Lobby Tracker™, you can manage and staff to meet service and sales needs like never before. We offer you the ability to schedule your team throughout your branch network, and to manage them through easy to read color graphics and succinct management reports - including peer-to-peer benchmark reports.
Learn more about our branch staffing model, bank branch staffing, banking business intelligence software, workforce optimization solutions, teller management, teller staffing model, branch software as a service solutions and lobby tracking solutions.
"TMS highlights the critical data that allow the management team to adjust staffing levels and drive individual performance and branch efficiency. The solution has been a huge boost to our productivity in so many ways."
Mid-Atlantic Federal Credit Union
VP and COO
Ent Federal Credit Union
SVP of Operations
Michigan First Credit Union
"Since January 2008 FMSI’s Omnix Staff Scheduler and Performance Analytics™ has provided our management team with actionable business intelligence, saving us millions in branch network operating expenses. I have been impressed by their responsiveness, proprietary management reports and valuable subject matter expertise. FMSI’s support has been critical to the succ..." Read more
SVP Retail Banking
EVP of Retail
Cornerstone Community Financial
Educators Credit Union
"Thanks to FMSI's user-friendly Lobby Tracking System™, we've experienced improvements in productivity. Just one month after implementation, Lobby Tracking System™ has helped streamline our lobby traffic, increase member privacy by eliminating paper member tracking logs, and through the real-time report tools given our management team a detailed snapshot of day-to-day foot traffic at ou..." Read more
Cheryl E. Nichols
Northeast Credit Union
AVP Branch Administration
"By scheduling our agents based on forecasted call volumes, FMSI’s ContactCenter Management SystemTM(CMS), has been instrumental in decreasing our average call wait times from five minutes plus to our targeted goal of below three minutes. In addition, not only do we receive valuable monthly CMS management reports, our agents now have more flexible schedules that match their p..." Read more
Tyndall Federal Credit Union
Regional Branch Manager
"The Lobby Tracking SystemTM enables our Branch Managers to analyze historic data such as assist times per product and cross-sell ratios. Having this information readily available supports them in making critical staffing and training decisions. "
Tammy R. Christian
Arkansas Federal Credit Union