"UMB began using the FMSI staffing model in November of 2009 and very quickly reaped the benefits of the system.  Our senior management staff completely supported the program and that support rapidly allowed for branch adoption.  Our branches rave about how accurate the system is- one manager commented: "Our lobby was packed at 1:00, but due to the accuracy of the staffing model, we ..." Read more

"The Teller Management System^TM allows us to see the big picture.  The easy to read and succinct management reports are critical to our staffing decisions.  They allow us to effectively manage our staffing levels."

"Since January 2008 FMSI’s Teller Management System™ has provided our management team with actionable business intelligence, saving us millions in branch network operating expenses.  I have been impressed by their responsiveness, proprietary management reports and valuable subject matter expertise.  FMSI’s support has been critical to the success of our teller optim..." Read more

"How do you run your business without knowing your numbers? TMS gives us detailed data and performance projections based on our actual historic branch transaction activity. It is a necessary tool and is crucial towards understanding our performance levels, volume fluctuations and traffic patterns in fifteen minute increments. This information is critical when it comes to staffing, customer servi..." Read more

"Thanks to FMSI's user-friendly Lobby Tracking System™, we've experienced improvements in productivity. Just one month after implementation, Lobby Tracking System™ has helped streamline our lobby traffic, increase member privacy by eliminating paper member tracking logs, and through the real-time report tools given our management team a detailed snapshot of day-to-day foot traffic at ou..." Read more

"The Lobby Tracking System^TM enables our Branch Managers to analyze historic data such as assist times per product and cross-sell ratios. Having this information readily available supports them in making critical staffing and training decisions. "

"FMSI's Lobby Tracking System™ gave me the data I needed to better analyze branch comparisons and make more informed and confident decisions."

"The Teller Management System™ allowed our tellers to focus on reconciliations, branch tests and cross-training at the right time, which was tremendously helpful for employee morale and ultimately led to a stronger customer experience."

"We have determined that FMSI's Teller Management System™ is a tool that we cannot do without."

"The Lobby Tracking System™ reports were proving that more accounts were being opened during the start of the school year and on Saturdays than we expected. So we staffed based on these numbers and the results significantly increased our productivity. "