Jefferson Financial Credit Union Selects FMSI's Branch Scheduler and Reporting System to Align Technology Needs with Growing Branch Network
Service 1st Selects FMSI's Branch Scheduler and Reporting Solution to Help Fund Growth Strategy and Improve Sales
FMSIWith our easy-to-use, yet sophisticated, suite of products, Omnix Staff Scheduler, Omnix Performance Analytics, Omix Interactive Dashboard, and Omnix Lobby Tracker, you can manage and staff to meet service and sales needs like never before. We offer you the ability to schedule your team throughout your branch network, and to manage them through easy to read color graphics and succinct management reports - including peer-to-peer benchmark reports.
Learn more about our banking business intelligence software, workforce optimization, teller management, teller staffing model, branch software as a service solutions and lobby tracking solutions.
Michigan First Credit Union
"By scheduling our agents based on forecasted call volumes, FMSI’s ContactCenter Management SystemTM(CMS), has been instrumental in decreasing our average call wait times from five minutes plus to our targeted goal of below three minutes. In addition, not only do we receive valuable monthly CMS management reports, our agents now have more flexible schedules that match their p..." Read more
Tyndall Federal Credit Union
Regional Branch Manager
"The Lobby Tracking System™ reports were proving that more accounts were being opened during the start of the school year and on Saturdays than we expected. So we staffed based on these numbers and the results significantly increased our productivity. "
CAMPUS USA Credit Union
EVP of Retail
Cornerstone Community Financial
"Since January 2008 FMSI’s Teller Management System™ has provided our management team with actionable business intelligence, saving us millions in branch network operating expenses. I have been impressed by their responsiveness, proprietary management reports and valuable subject matter expertise. FMSI’s support has been critical to the success of our teller optim..." Read more
SVP Retail Banking
"How do you run your business without knowing your numbers? TMS gives us detailed data and performance projections based on our actual historic branch transaction activity. It is a necessary tool and is crucial towards understanding our performance levels, volume fluctuations and traffic patterns in fifteen minute increments. This information is critical when it comes to staffing, customer servi..." Read more
EVP, Group Executive - Operations
Educators Credit Union
"TMS highlights the critical data that allow the management team to adjust staffing levels and drive individual performance and branch efficiency. The solution has been a huge boost to our productivity in so many ways."
Mid-Atlantic Federal Credit Union
VP and COO
"The Teller Management SystemTM allows us to see the big picture. The easy to read and succinct management reports are critical to our staffing decisions. They allow us to effectively manage our staffing levels."
Florida Credit Union
VP of Operations