United Heritage Credit Union Has 15% Decrease in Labor Cost per Transaction with FMSI's Omnix Staff Scheduler and Performance Analytics™
FMSIWith our easy-to-use, yet sophisticated, suite of products, Omnix Staff Scheduler™, Omnix Performance Analytics™, Omnix Interactive Dashboard™, and Omnix Lobby Tracker™, you can manage and staff to meet service and sales needs like never before. We offer you the ability to schedule your team throughout your branch network, and to manage them through easy to read color graphics and succinct management reports - including peer-to-peer benchmark reports.
Learn more about our branch staffing model, bank branch staffing, banking business intelligence software, workforce optimization solutions, teller management, teller staffing model, branch software as a service solutions, workforce management for banks, appointment scheduling software for banks and lobby tracking solutions.
"TMS highlights the critical data that allow the management team to adjust staffing levels and drive individual performance and branch efficiency. The solution has been a huge boost to our productivity in so many ways."
Mid-Atlantic Federal Credit Union
VP and COO
"The Teller Management SystemTM allows us to see the big picture. The easy to read and succinct management reports are critical to our staffing decisions. They allow us to effectively manage our staffing levels."
Florida Credit Union
VP of Operations
"How do you run your business without knowing your numbers? TMS gives us detailed data and performance projections based on our actual historic branch transaction activity. It is a necessary tool and is crucial towards understanding our performance levels, volume fluctuations and traffic patterns in fifteen minute increments. This information is critical when it comes to staffing, customer servi..." Read more
EVP, Group Executive - Operations
Educators Credit Union
"We’ve been impressed with the improved efficiencies we’ve experienced with the FMSI tools. We’ve realized a more efficient and engaged frontline team, while at the same time decreasing our branch and operational expenses. The selection of FMSI to partner with us on these improvements is positively impacting the bottom line each month."
Gulf Winds Federal Credit Union
President and CEO
Michigan First Credit Union
US Federal Credit Union
The Operations Quality and Efficiency Manager
"The Lobby Tracking SystemTM enables our Branch Managers to analyze historic data such as assist times per product and cross-sell ratios. Having this information readily available supports them in making critical staffing and training decisions. "
Tammy R. Christian
Arkansas Federal Credit Union
"Since January 2008 FMSI’s Omnix Staff Scheduler and Performance Analytics™ has provided our management team with actionable business intelligence, saving us millions in branch network operating expenses. I have been impressed by their responsiveness, proprietary management reports and valuable subject matter expertise. FMSI’s support has been critical to the succ..." Read more
SVP Retail Banking
"By scheduling our agents based on forecasted call volumes, FMSI’s ContactCenter Management SystemTM(CMS), has been instrumental in decreasing our average call wait times from five minutes plus to our targeted goal of below three minutes. In addition, not only do we receive valuable monthly CMS management reports, our agents now have more flexible schedules that match their p..." Read more
Tyndall Federal Credit Union
Regional Branch Manager