Credit Union of Texas Selects FMSI's Teller Management System to Help Continually Quantify Transactions Per Hour, and Improve Teller Productivity and Service
SIU Credit Union Selects the Teller Management System to Reduce Member Wait Times and to Maximize Teller Downtime
Freedom Credit Union Selects Teller Management System™ to Help Improve Member Service During Peak Transaction Times
Shell Federal Credit Union Selects FMSI's Teller Management System to Improve Branch Reporting Capabilities
FMSIWith our easy-to-use, yet sophisticated, systems, The Teller Management System™ (TMS), ContactCenter Management System™ (CMS) and The Lobby Tracking System™(LTS), you can manage and staff to meet service and sales needs like never before. We offer you the ability to schedule your team throughout your branch network, and to manage them through easy to read color graphics and succinct management reports - including peer-to-peer benchmark reports.
Learn more about our banking business intelligence software, workforce optimization, teller management, teller staffing model, and lobby tracking solutions.
"TMS highlights the critical data that allow the management team to adjust staffing levels and drive individual performance and branch efficiency. The solution has been a huge boost to our productivity in so many ways."
Mid-Atlantic Federal Credit Union
VP and COO
"Since January 2008 FMSI’s Teller Management System™ has provided our management team with actionable business intelligence, saving us millions in branch network operating expenses. I have been impressed by their responsiveness, proprietary management reports and valuable subject matter expertise. FMSI’s support has been critical to the success of our teller optim..." Read more
SVP Retail Banking
"The Teller Management SystemTM allows us to see the big picture. The easy to read and succinct management reports are critical to our staffing decisions. They allow us to effectively manage our staffing levels."
Florida Credit Union
VP of Operations
"How do you run your business without knowing your numbers? TMS gives us detailed data and performance projections based on our actual historic branch transaction activity. It is a necessary tool and is crucial towards understanding our performance levels, volume fluctuations and traffic patterns in fifteen minute increments. This information is critical when it comes to staffing, customer servi..." Read more
EVP, Group Executive - Operations
"The Lobby Tracking System™ reports were proving that more accounts were being opened during the start of the school year and on Saturdays than we expected. So we staffed based on these numbers and the results significantly increased our productivity. "
CAMPUS USA Credit Union
"UMB began using the FMSI staffing model in November of 2009 and very quickly reaped the benefits of the system. Our senior management staff completely supported the program and that support rapidly allowed for branch adoption. Our branches rave about how accurate the system is- one manager commented: "Our lobby was packed at 1:00, but due to the accuracy of the staffing model, we ..." Read more
Senior Vice President Retail Banking
Cornerstone Community Financial
"We’ve been impressed with the improved efficiencies we’ve experienced with the FMSI tools. We’ve realized a more efficient and engaged frontline team, while at the same time decreasing our branch and operational expenses. The selection of FMSI to partner with us on these improvements is positively impacting the bottom line each month."
Gulf Winds Federal Credit Union
President and CEO
"The Lobby Tracking SystemTM enables our Branch Managers to analyze historic data such as assist times per product and cross-sell ratios. Having this information readily available supports them in making critical staffing and training decisions. "
Tammy R. Christian
Arkansas Federal Credit Union
Michigan First Credit Union