Centier Bank Selects FMSI's Retail Staffing Solution to Improve Efficiencies While Maintaining Outstanding Service and High Employee Morale
FMSI Hires New Senior Vice President of Educational Services and New Application Support Manager to Fill Growing Customer Needs
FMSIWith our easy-to-use, yet sophisticated, suite of products, Omnix Staff Scheduler™, Omnix Performance Analytics™, Omnix Interactive Dashboard™, and Omnix Lobby Tracker™, you can manage and staff to meet service and sales needs like never before. We offer you the ability to schedule your team throughout your branch network, and to manage them through easy to read color graphics and succinct management reports - including peer-to-peer benchmark reports.
Learn more about our branch staffing model, bank branch staffing, banking business intelligence software, workforce optimization solutions, teller management, teller staffing model, branch software as a service solutions and lobby tracking solutions.
"The Lobby Tracking SystemTM enables our Branch Managers to analyze historic data such as assist times per product and cross-sell ratios. Having this information readily available supports them in making critical staffing and training decisions. "
Tammy R. Christian
Arkansas Federal Credit Union
"The Lobby Tracking System™ reports were proving that more accounts were being opened during the start of the school year and on Saturdays than we expected. So we staffed based on these numbers and the results significantly increased our productivity. "
CAMPUS USA Credit Union
"By scheduling our agents based on forecasted call volumes, FMSI’s ContactCenter Management SystemTM(CMS), has been instrumental in decreasing our average call wait times from five minutes plus to our targeted goal of below three minutes. In addition, not only do we receive valuable monthly CMS management reports, our agents now have more flexible schedules that match their p..." Read more
Tyndall Federal Credit Union
Regional Branch Manager
EVP of Retail
"TMS highlights the critical data that allow the management team to adjust staffing levels and drive individual performance and branch efficiency. The solution has been a huge boost to our productivity in so many ways."
Mid-Atlantic Federal Credit Union
VP and COO
"Thanks to FMSI's user-friendly Lobby Tracking System™, we've experienced improvements in productivity. Just one month after implementation, Lobby Tracking System™ has helped streamline our lobby traffic, increase member privacy by eliminating paper member tracking logs, and through the real-time report tools given our management team a detailed snapshot of day-to-day foot traffic at ou..." Read more
Cheryl E. Nichols
Northeast Credit Union
AVP Branch Administration
"Since January 2008 FMSI’s Omnix Staff Scheduler and Performance Analytics™ has provided our management team with actionable business intelligence, saving us millions in branch network operating expenses. I have been impressed by their responsiveness, proprietary management reports and valuable subject matter expertise. FMSI’s support has been critical to the succ..." Read more
SVP Retail Banking
Cornerstone Community Financial
"How do you run your business without knowing your numbers? TMS gives us detailed data and performance projections based on our actual historic branch transaction activity. It is a necessary tool and is crucial towards understanding our performance levels, volume fluctuations and traffic patterns in fifteen minute increments. This information is critical when it comes to staffing, customer servi..." Read more
EVP, Group Executive - Operations
"We’ve been impressed with the improved efficiencies we’ve experienced with the FMSI tools. We’ve realized a more efficient and engaged frontline team, while at the same time decreasing our branch and operational expenses. The selection of FMSI to partner with us on these improvements is positively impacting the bottom line each month."
Gulf Winds Federal Credit Union
President and CEO