FMSI's Workforce Optimization Reporting Solution Leads to Sizable Savings for FirstOntario Credit Union
FMSI's Client Seacomm Federal Credit Union Featured in Credit Union Journal for Teller Productivity Improvement
FMSI's Branch Staff Reporting and Scheduler Helps Marine Federal Credit Union Achieve Significant Savings
FMSIWith our easy-to-use, yet sophisticated, systems, Branch Staff Reporting System and Scheduler, ContactCenter Management System™ (CMS) and The Lobby Tracking System™(LTS), you can manage and staff to meet service and sales needs like never before. We offer you the ability to schedule your team throughout your branch network, and to manage them through easy to read color graphics and succinct management reports - including peer-to-peer benchmark reports.
Learn more about our banking business intelligence software, workforce optimization, teller management, teller staffing model, branch software as a service solutions and lobby tracking solutions.
Michigan First Credit Union
"Thanks to FMSI's user-friendly Lobby Tracking System™, we've experienced improvements in productivity. Just one month after implementation, Lobby Tracking System™ has helped streamline our lobby traffic, increase member privacy by eliminating paper member tracking logs, and through the real-time report tools given our management team a detailed snapshot of day-to-day foot traffic at ou..." Read more
Cheryl E. Nichols
Northeast Credit Union
AVP Branch Administration
"By scheduling our agents based on forecasted call volumes, FMSI’s ContactCenter Management SystemTM(CMS), has been instrumental in decreasing our average call wait times from five minutes plus to our targeted goal of below three minutes. In addition, not only do we receive valuable monthly CMS management reports, our agents now have more flexible schedules that match their p..." Read more
Tyndall Federal Credit Union
Regional Branch Manager
"The Lobby Tracking System™ reports were proving that more accounts were being opened during the start of the school year and on Saturdays than we expected. So we staffed based on these numbers and the results significantly increased our productivity. "
CAMPUS USA Credit Union
Cornerstone Community Financial
"How do you run your business without knowing your numbers? TMS gives us detailed data and performance projections based on our actual historic branch transaction activity. It is a necessary tool and is crucial towards understanding our performance levels, volume fluctuations and traffic patterns in fifteen minute increments. This information is critical when it comes to staffing, customer servi..." Read more
EVP, Group Executive - Operations
"The Lobby Tracking SystemTM enables our Branch Managers to analyze historic data such as assist times per product and cross-sell ratios. Having this information readily available supports them in making critical staffing and training decisions. "
Tammy R. Christian
Arkansas Federal Credit Union
EVP of Retail
US Federal Credit Union
The Operations Quality and Efficiency Manager
"The Teller Management SystemTM allows us to see the big picture. The easy to read and succinct management reports are critical to our staffing decisions. They allow us to effectively manage our staffing levels."
Florida Credit Union
VP of Operations