FMSI
FMSI

FMSI

With our easy-to-use, yet sophisticated, suite of products, Omnix Staff Scheduler™, Omnix Performance Analytics™, Omnix Interactive Dashboard™, and Omnix Lobby Tracker™, you can manage and staff to meet service and sales needs like never before. We offer you the ability to schedule your team throughout your branch network, and to manage them through easy to read color graphics and succinct management reports - including peer-to-peer benchmark reports.

Learn more about our banking business intelligence softwareworkforce optimization solutions, teller management, teller staffing model, branch software as a service solutions and lobby tracking solutions.

Testimonials

"The Lobby Tracking System™ reports were proving that more accounts were being opened during the start of the school year and on Saturdays than we expected. So we staffed based on these numbers and the results significantly increased our productivity. "
Troy Battle
CAMPUS USA Credit Union
Operations Manager
"Thanks to FMSI's user-friendly Lobby Tracking System™, we've experienced improvements in productivity. Just one month after implementation, Lobby Tracking System™ has helped streamline our lobby traffic, increase member privacy by eliminating paper member tracking logs, and through the real-time report tools given our management team a detailed snapshot of day-to-day foot traffic at ou..." Read more
Cheryl E. Nichols
Northeast Credit Union
AVP Branch Administration
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Deborah Dennis
US Federal Credit Union
The Operations Quality and Efficiency Manager
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Julian Hampton
Educators Credit Union
Branch Manager
"The Lobby Tracking SystemTM enables our Branch Managers to analyze historic data such as assist times per product and cross-sell ratios. Having this information readily available supports them in making critical staffing and training decisions. "
Tammy R. Christian
Arkansas Federal Credit Union
AVP/Branch Operations
"How do you run your business without knowing your numbers? TMS gives us detailed data and performance projections based on our actual historic branch transaction activity. It is a necessary tool and is crucial towards understanding our performance levels, volume fluctuations and traffic patterns in fifteen minute increments. This information is critical when it comes to staffing, customer servi..." Read more
Sandra Dixon
Extraco Banks
EVP, Group Executive - Operations
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Martin Schrodt
FSGBank
EVP of Retail
"TMS highlights the critical data that allow the management team to adjust staffing levels and drive individual performance and branch efficiency. The solution has been a huge boost to our productivity in so many ways."
Anthony Johnson
Mid-Atlantic Federal Credit Union
VP and COO
"By scheduling our agents based on forecasted call volumes, FMSI’s ContactCenter Management SystemTM(CMS), has been instrumental in decreasing our average call wait times from five minutes plus to our targeted goal of below three minutes.  In addition, not only do we receive valuable monthly CMS management reports, our agents now have more flexible schedules that match their p..." Read more
Jocelyn Cassidy
Tyndall Federal Credit Union
Regional Branch Manager
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Michael Poulos
Michigan First Credit Union
CEO