“LTS has enabled us to reduce member wait time by 24% and provide senior management the ability to monitor manpower allocations, set wait time goals and monitor branches in real time.”
Visions FCU
Endicott, NY
Visions FCU
Endicott, NY
Creating a More Positive Lobby Experience
It’s hard to provide a quality lobby experience if you’re not sure when customers/members are visiting — and what they are coming in for!
The Lobby Tracking System™ puts an end to long waits and impersonal service. This Web-based, real-time queuing and reporting tool provides minute-by-minute activity details, allowing you to manage lobby traffic flow for better service levels.
With its easy-to-read dashboard reports, The Lobby Tracking System™ provides a real-time snapshot of lobby activity — giving you the details you need to better manage lobby traffic flow and improve service.
The Lobby Tracking System™ monitors these key productivity and service indicators:
It’s hard to provide a quality lobby experience if you’re not sure when customers/members are visiting — and what they are coming in for!
The Lobby Tracking System™ puts an end to long waits and impersonal service. This Web-based, real-time queuing and reporting tool provides minute-by-minute activity details, allowing you to manage lobby traffic flow for better service levels.
With its easy-to-read dashboard reports, The Lobby Tracking System™ provides a real-time snapshot of lobby activity — giving you the details you need to better manage lobby traffic flow and improve service.
The Lobby Tracking System™ monitors these key productivity and service indicators:
- The number of customers/members visiting for non-teller services
- The purpose of their visit and their current wait time
- Who is serving them
- What products are being sold
- Length of session
Tackle Long Wait Times
The Lobby Tracking System™ automatically notifies supervisors of long wait times, allowing you to tackle service improvement opportunities head-on. Service representatives receive a list of waiting customers/members by name and their needs, allowing for a more professional, skill-based assignment of representatives. The Lobby Tracking System™ also eliminates the need for paper logs, increasing privacy.
Make Fact-Based Service Decisions
With this real-time view of lobby activity, management can make informed decisions to:
The Lobby Tracking System™ automatically notifies supervisors of long wait times, allowing you to tackle service improvement opportunities head-on. Service representatives receive a list of waiting customers/members by name and their needs, allowing for a more professional, skill-based assignment of representatives. The Lobby Tracking System™ also eliminates the need for paper logs, increasing privacy.
Make Fact-Based Service Decisions
With this real-time view of lobby activity, management can make informed decisions to:
- Efficiently allocate manpower and distribute workloads
- Reduce customer/member wait time
- Improve employee performance (quickly identify coaching — and reward — opportunities)