“Within the first 3 months of using the TMS, we reduced labor costs by choosing not to replace 2 FTE's open positions while still meeting member needs & not sacrificing service.”
Congressional FCU Oakton, Virginia
Congressional FCU Oakton, Virginia
Find the Right Balance for Your Teller Line
By scheduling tellers based on forecasted transaction volumes, The Teller Management System™ helps banks and credit unions gain better control of labor costs while increasing service levels.
An array of monthly management reports (TMS Reports) analyze key productivity data including:
By scheduling tellers based on forecasted transaction volumes, The Teller Management System™ helps banks and credit unions gain better control of labor costs while increasing service levels.
An array of monthly management reports (TMS Reports) analyze key productivity data including:
- Teller Productivity
- Excess Waiting for Work Time
- Unit Labor Cost
- Average Teller Salary & Benefits Cost
- Actual Staffing Effectiveness Charts
The Teller Management System™ using its Online Scheduling features then takes volume forecasts by branch and matches it to teller work preferences — creating detailed monthly work schedules. These schedules take into consideration personal
work limitations, training, vacations and other non-transaction processing tasks (e.g., ATM balancing, currency counting, etc.). The result is schedules that maximize customer/member service while minimizing the cost of service delivery.
You can also use TMS Reports to identify top-performing tellers and branches, and then use the optional Incentive Pay Plan to recognize and reward these top producers. TMS Reports also benchmark your institution with other Teller Management System™ users across the country, so you know where your institution stands on key performance metrics.
Because it is an outsourced solution, there is no hardware or software to purchase or support. And training is easy with online support through FMSI University™.
To see what other banks and credit unions are saying about The Teller Management System™, ask us, click on Contact Us below.
You can also use TMS Reports to identify top-performing tellers and branches, and then use the optional Incentive Pay Plan to recognize and reward these top producers. TMS Reports also benchmark your institution with other Teller Management System™ users across the country, so you know where your institution stands on key performance metrics.
Because it is an outsourced solution, there is no hardware or software to purchase or support. And training is easy with online support through FMSI University™.
To see what other banks and credit unions are saying about The Teller Management System™, ask us, click on Contact Us below.
