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FMSI NewsWelcome to FMSI's Online Press Room! Here you will find our latest news articles that have been published about our services and clients, as well as articles we have authored ourselves.If you would like additional information about any of the news items or articles you see here, contact Chad Davis, FMSI Marketing Manager at (770) 619-3443 x227. January 20th, 2012 FMSI's Teller Management System Mentioned in Bank Technology News The bank has outsourced its scheduling to Financial Management Solutions, which uses a product called Teller Management System to forecast teller staffing based on forecasted transaction volumes. The tool uses business intelligence to analyze transaction data that's collected and hosted in the tech firm's database. January 13th, 2012 CFO of FMSI Publishes Article in Credit Union Management Magazine Despite the wide availability and usage by credit unions of industry data, the real forecasting power to manage branch teller operations lies in each branch's internal metrics. Some of the most meaningful information a CU can capture is stored by the credit union's core processor. This data, especially transaction time, transaction type and associated employee, provides direct, actionable information. January 5th, 2012 Bangor Savings Bank Selects FMSI's Teller Management System (TMS) to Reduce Scheduling Time While Ensuring Customer Service Financial Management Solutions, Inc. (FMSI), provider of business intelligence solutions for banks and credit unions, announced today that Bangor Savings Bank (BSB) has implemented its Teller Management System™ (TMS). BSB will use TMS to gain better control of branch staff scheduling while protecting high standards for customer service. December 6th, 2011 FMSI Raises Funds for Toys for Tots Financial Management Solutions, Inc. (FMSI), provider of business intelligence solutions for banks and credit unions, announced today that it raised funds for the official Atlanta Toys for Tots campaign resulting in 18 new bikes. November 21st, 2011 FMSI Donating $500 on Behalf of E&A Credit Union Financial Management Solutions, Inc. (FMSI), provider of business intelligence solutions for banks and credit unions, announced today that it is donating $500 on behalf of E&A Credit Union (E&A) out of Michigan, to the charity of their choice. E&A participated in FMSI's Client Referral program to earn this reward. November 18th, 2011 FMSI's Teller Management System™ (TMS) helps Bristol County Savings Bank Achieve Branch Workforce Optimization Financial Management Solutions, Inc. (FMSI) announced today that its implementation of the Teller Management System™ (TMS) has helped the $1.3 billion Bristol County Savings Bank (BCSB) achieve branch workforce optimization and improve customer service levels. October 26th, 2011 Arsenal Credit Union Implements FMSI's ContactCenter Management System™ Financial Management Solutions, Inc. (FMSI), provider of business intelligence solutions for banks and credit unions, announced today that Arsenal Credit Union (ACU) has implemented its ContactCenter Management System™ (CMS). Arsenal will use CMS to systematically schedule its call center staff to decrease their call center abandon rate and improve overall member service. October 6th, 2011 CEO of FMSI Publishes Article in Credit Union Magazine Performance Data: Your Best Information is Inside Your Branch - Use branch data to pinpoint labor costs, productivity, and other measures. September 26th, 2011 Verint Acquisition of GMT Leaves FMSI as the Only Remaining Workforce Management Company Exclusively Focused on Primarily US Community Banks and Credit Unions This acquisition leaves Atlanta-based FMSI as the only workforce management (WFM) company exclusively focused on community banks and credit unions. September 26th, 2011 FMSI Teller Line Study Mentioned in BAI Banking Strategies Online Article The FMSI 2011 Teller Line Study illustrates the disturbing reality for most financial institutions: declining teller transactions alongside rising per-transaction labor cost. September 15th, 2011 American State Bank Deploys FMSI's ContactCenter Management System FMSI announced today that American State Bank (ASB) has completed implementation of its ContactCenter Management System™ (CMS). September 7th, 2011 FMSI Mentioned in Credit Union Management Magazine Before 1996, financial institutions did not have to worry about staffing branches in accordance with declining transaction volumes because branch activities were always growing--in part to a growing population and a growing economy. Instead, FIs were looking where to add new branches as new housing developments were popping up everywhere. August 26th, 2011 FMSI Hires New Executive Vice President to Spearhead Growing Partner Network FMSI is pleased to announce that Meredith J. Deen has rejoined its management team to support the increasing demands of the company's growing partner network. She will be focusing on developing new and existing relationships with FMSI business partners, along with heading up major initiatives in FMSI's corporate growth strategy. August 25th, 2011 US Federal Credit Union Selects FMSI's Teller Management System Financial Management Solutions, Inc. (FMSI), provider of business intelligence solutions for banks and credit unions, announced today that US Federal Credit Union has adopted FMSI's Teller Management System™ (TMS). The 85,000 member credit union will use TMS to systematically manage their scheduling to teller transactions, a process that previously proved to be both complicated and labor intensive. July 28th, 2011 FMSI Hires New Vice President of Client Services to Fill Growing Account Needs FMSI is pleased to announce Kimberly F. Edwards has joined its Client Services team to support the increasing service demands of the company's growing client base. July 27th, 2011 FMSI's Teller Management System Referenced in May 2011 American Banker Magazine Everyone is on a flexible full-time schedule. Their hours and assigned branch locations are based on foot traffic predicted by software from Financial Management Solutions (FMSI) that looks at past transaction volumes. July 19th, 2011 FMSI Mentioned in Creditunions.com Don't think you can afford a top tier online banking platform yet? Consider the alternatives. A recent FMSI study indicates teller labor costs have increased by 64% in the last ten years, while transaction volumes have decreased 31% in the same timeframe as customer preferences changed and new technology options became available. July 13th, 2011 Veridian Credit Union Improves Service with FMSI's Lobby Tracking System (LTS) FMSI announced today that the implementation of its Lobby Tracking System has helped the $1.8 billion Veridian Credit Union improve its member branch experience and overall service levels. July 6th, 2011 FMSI Mentioned in Boston Globe Article For the first time in 15 years, banks across the United States are closing branches faster than they are opening them, eliminating locations in Massachusetts, other parts of New England, and the rest of the country. June 30th, 2011 FMSI Mentioned in Credit Union Times Article The $344 million Global Credit Union of Spokane, Wash., has deployed the Teller Management System from Financial Management Solutions Inc. at its 13 branches, the credit union and company said. June 27th, 2011 FMSI Mentioned in American Banker Article Financial Management Solutions Inc. has announced a version of its Lobby Tracking System for bank branches that runs on Apple Inc.'s iPad. June 9th, 2011 Profit-Restoring Opportunity for Global Credit Union and Other Institutions Pressured by Federal Regulations Global Credit Union had been like many other financial institutions looking for ways to operate more efficiently in light of shrinking revenues from the economic downturn and increasing pressures from federal regulations. TMS allows them to save money and improve customer service by optimizing staffing levels in the branches. May 2nd, 2011 Credit Union Magazine Article: Reduce Call Center Hold Times Every good business executive recognizes that satisfied customers are the key to success. Yet, many credit unions--like all businesses--struggle to quantify the value of member service against the fundamental need to achieve profitability. One place where this tug of war is evident is with call centers. April 25th, 2011 FMSI Releases Lobby Tracking System™ for Apple iPad Financial Management Solutions, Inc. (FMSI) announced today the release of their Lobby Tracking System™ (LTS) on the Apple iPad. LTS allows guests to self check-in for lobby services - replacing tired paper sign-ins and reducing the requirements for branch staff to collect and confirm information when facing guests. April 4th, 2011 FMSI Expands Alpharetta Office to Accommodate Growing Sales Team FMSI announced today a 55% expansion of their Alpharetta headquarters location. March 1st, 2011 I. H. Mississippi Valley Credit Union Reduce Excess Labor Costs Financial Management Solutions, Inc. (FMSI) announced today that its implementation of Teller Management System™ has enabled the I.H. Mississippi Valley Credit Union (IHMVCU) to increase its teller transactions from 16.9 per hour to an average of 23.6 per hour. February 18th, 2011 FMSI Helps Tyndall Federal Credit Union Reduce Call Center Hold Times 70% with ContactCenter Management System™ Tyndall Federal Credit Union (FCU) of Panama City, Florida, has experienced a 70% reduction in call center hold times since deploying the FMSI ContactCenter Management System™ (CMS) solution. January 27th, 2011 OceanFirst Bank Selects FMSI's Teller Management System™ (TMS) By scheduling tellers based on forecasted transaction volumes, the outsourced Teller Management System™ (TMS) solution has been selected by OceanFirst Bank to help maximize opportunities. December 16th, 2010 Credit Union Rockets to Top 15 in FMSI's Teller Management System™ (TMS) Client Comparison Ranking Mid-Atlantic Federal Credit Union was able to improve their branch efficiencies with TMS by staffing the right number of tellers during the right times - and ultimately reached the top 15 in the FMSI Comparative Benchmark Report. November 30th, 2010 Credit Union Journal Article - Best Practices 2010 The Teller Management System is featured as a best practice in this November 2010 Credit Union Journal article. November 23rd, 2010 Member One Federal Credit Union Selects FMSI's Teller Management System (TMS) By scheduling tellers based on forecasted transaction volumes, the outsourced Teller Management System™ (TMS) solution has been selected by Member One Federal Credit Union to help them gain better control over their labor costs while increasing service levels. October 29th, 2010 Credit Union Benefits from Workforce Optimization Solution Financial Management Solutions, Inc. (FMSI) is pleased to announce NavyArmy Federal Credit Union's (NavyArmy) recent successes with the FMSI Teller Management System™ (TMS). September 14th, 2010 MAX Federal Credit Union Utilizes Business Intelligence to Improve Staffing Efficiency Financial Management Solutions, Inc. (FMSI) is pleased to announce MAX Federal Credit Union's (MAX) recent successes with the FMSI Lobby Tracking System (LTS). MAX has effectively utilized the LTS product to reduce labor costs and improve productivity. August 10th, 2010 Incorporating the Best of In-Branch Systems A Q/A session with Sandra Dixon, EVP of Extraco Bank, who was instrumental in the design, development, and implementation of the enhanced branch banking environment at Extraco Bank. June 22nd, 2010 NEW Bank and Credit Union Contact Center Scheduling System from FMSI Financial Management Solutions, Inc. (FMSI) is pleased to announce the introduction of its latest addition to the FMSI suite of products, the ContactCenter Management System™ (CMS), which allows community banks and credit unions to automatically schedule their contact centers based on forecasted call volumes from historic data, resulting in significant labor cost savings. June 1st, 2010 Arkansas Federal Credit Union Identifies Coaching Opportunities with FMSI's Lobby Tracking System (LTS) Financial Management Solutions, Inc. (FMSI) is pleased to announce Arkansas Federal Credit Union's (AFCU) recent successes with the FMSI Lobby Tracking SystemTM (LTS). May 6th, 2010 Insight Credit Union Improves Staffing Efficiencies with FMSI's Teller Management System™(TMS) FMSI's TMS solution has transformed Insight Credit Union's scheduling approach by allowing them to schedule tellers based on forecasted member transaction volumes. April 13th, 2010 Financial Management Solutions, Inc. (FMSI) Launches Enhanced Web Presence Significantly Improves Online Experience for Banks and Credit Unions March 17th, 2010 United Federal Credit Union Enhances their Lobby Experience with FMSI's Lobby Tracking System™ (LTS) United Federal Credit Union has significantly enhanced their lobby experience by putting a solution in place that monitors lobby traffic flow and collects real-time product and service sales data - per branch and individual service representative. June 18th, 2009 THE BANK OF THE PACIFIC ACHIEVES REMARKABLE RESULTS 13 months after partnering with Financial Management Solutions, Inc., bank reports tremendous success in improving branch productivity, reducing labor costs, and delivering improved customer service August 12th, 2008 The 2008 Technology Guide for Credit Unions "Companies that don't recognize top performing individuals will eventually lose them." While the transition was challenging at times, the credit union has seen great success and reduced their operating expenses by $1,000,000 in 2006." May 15th, 2008 Credit Union Business Article - Toss the Axe! 4 Steps to Curb Cost Do your cost containment efforts have your credit union chopping at your most valuable resource: your employees? Well, you can put down the axe. Despite the increasing difficulty in cutting financial costs, there are some alternative ways to offset lost revenue. The good news is that none of them requires you to wield a dangerous weapon! November 5th, 2007 Credit Union Journal Article - Best Practices 2007 See how FMSI partnered with Tower Credit Union towards more efficient staffing. |
