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FMSI NewsWelcome to FMSI's Online Press Room. Here you will find our latest news articles that have been published about our services and clients, as well as articles we have authored ourselves.If you would like additional information about any of the news items or articles you see here, contact Chad Davis, FMSI's VP of Marketing at (770) 362-1127. June 18th, 2013 FMSI CEO Publishes In-House Transaction Data Article in BAI Banking Strategies Despite the wide availability and usage of industry data by financial institutions, the real power to manage branch operations for both labor cost reduction and service improvements lies within each branch's internal metrics. June 12th, 2013 FMSI CEO Publishes Article About Branch Service in Credit Union Times Despite the lure of online banking, ensuring a positive branch experience is still one of the best ways to retain existing members and grow their loyalty. Unfortunately, as many credit unions have discovered, maintaining a branch overflowing with employees does not guarantee good customer service. June 3rd, 2013 FMSI Article in ABA Banking Journal Due to the tsunami of Big Data--especially unstructured data--the media have written many articles about the implications for businesses that don't get their Big Data under control. Fortunately for banks, unstructured data is also one of the largest pools of information for creating actionable business intelligence and, in many cases, systems are already available that can gather this data, harness it, and turn it into Smart Data with little to no effort. May 30th, 2013 Vermont Federal Credit Union Selects FMSI's Teller Management System™ to Improve Member Service and Branch Staff Scheduling Process Financial Management Solutions, Inc. (FMSI), a provider of business intelligence solutions for banks and credit unions, announced today that Vermont Federal Credit Union (Vermont FCU) has adopted FMSI's Teller Management System™ (TMS). May 23rd, 2013 FMSI Releases 2013 Bank and Credit Union Teller Line Study; Reveals Declining Branch Transaction Trends FMSI today released its annual Teller Line Study. As recently mentioned in a Wall Street Journal article, the FMSI Teller Line Study is based on a compilation of transaction and labor cost statistics, built from more than 20 years of proprietary data, from financial institutions all across the country. May 21st, 2013 FMSI Featured in American Banker Article FMSI CEO and multiple FMSI clients are quoted in this American Banker article, Key to Cost-Cutting: Aligning Teller Hours with Traffic Patterns April 24th, 2013 FMSI CEO Publishes Obamacare Article in BAI Banking Strategies When the Patient Protection and Affordable Care Act (ACA; also known as Obamacare) is fully implemented at the start of 2014, it will likely impact how most banks staff their branches. Although the mandates regarding the ACA are clear, the rules surrounding it are confusing, at best. April 18th, 2013 Credit Union of Texas Selects FMSI's Teller Management System to Help Continually Quantify Transactions Per Hour, and Improve Teller Productivity and Service Financial Management Solutions, Inc. (FMSI), a provider of business intelligence solutions for banks and credit unions, announced today that Credit Union of Texas (CUofTX) has adopted FMSI's Teller Management System™ (TMS). April 15th, 2013 SIU Credit Union Selects the Teller Management System to Reduce Member Wait Times and to Maximize Teller Downtime Financial Management Solutions, Inc. (FMSI), a provider of business intelligence solutions for banks and credit unions, announced today that SIU Credit Union (SIU CU) has adopted FMSI's Teller Management System™ (TMS). April 11th, 2013 FMSI Publishes Lobby Tracking Article in Credit Union Times BI solutions implementation is straightforward and the value is quickly evident in the lobby. Systems that track sales, service and productivity in the lobby provide meaningful data and a clear path to improvement. April 9th, 2013 FMSI Mentioned in Wall Street Journal Article FMSI's Teller Line Study was mentioned in the April 9th, 2013 Wall Street Journal. The story ran in the Money and Investing section. March 25th, 2013 Freedom Credit Union Selects Teller Management System™ to Help Improve Member Service During Peak Transaction Times Financial Management Solutions, Inc. (FMSI), a provider of business intelligence solutions for banks and credit unions, announced today that Freedom Credit Union (Freedom CU) has adopted FMSI's Teller Management System™ (TMS). The $623 million Pennsylvania-based financial institution will improve member service by aligning the right number of branch staff during peak transaction times, and will also increase individual teller accountability with detailed teller performance reports. March 22nd, 2013 Shell Federal Credit Union Selects FMSI's Teller Management System to Improve Branch Reporting Capabilities Financial Management Solutions, Inc. (FMSI), a provider of business intelligence solutions for banks and credit unions, announced today that Shell Federal Credit Union (Shell FCU) has adopted FMSI's Teller Management System™ (TMS). March 21st, 2013 FMSI Mentioned in American Banker Article Freedom Credit Union in Pennsylvania has adopted the Teller Management System from Financial Management Solutions (FMSI). March 18th, 2013 FMSI Publishes Lobby Tracking System Article in Banking.com Learn about the benefits of beefing up the lobby performance management process in the banking.com article, Banking.com Article: Keeping Tabs on the Lobby: Tracking Key Sales, Service and Productivity with Intelligence-Gathering Solutions March 18th, 2013 FMSI CEO Publishes Article About Improving Branch Service See the BAI Banking Strategies Article: Improving Customer Service in the Branch, written by FMSI CEO W. Michael Scott February 26th, 2013 Security Credit Union Selects the Teller Management System™ to Help Reach Service Goals and Efficiently Employ Human Resources Financial Management Solutions, Inc. (FMSI), a provider of business intelligence solutions for banks and credit unions, announced today that Security Credit Union (Security CU) has adopted FMSI's Teller Management System™ (TMS). The $365 million Michigan-based financial institution can now more easily identify peak periods of staff needs at their nine-branch locations, allowing them to improve service levels and utilize human resources more efficiently. February 14th, 2013 Independent Bank Selects FMSI for Reporting and Scheduling Tools Financial Management Solutions, Inc. (FMSI), a provider of business intelligence solutions for banks and credit unions, announced today that Independent Bank has adopted FMSI's Teller Management System™ (TMS). The $1.7 billion, Texas-based community bank will install the system across all of its 30 locations. February 8th, 2013 FMSI CEO Publishes Article in BAI Banking Strategies Improving "people processes" - changing the way your staff works, thinks and performs, can be extremely beneficial for the bottom line. January 30th, 2013 New Executive Dashboard Provides Interactive Graphical View of Teller Performance for FMSI's Bank and Credit Union Customers FMSI unveiled today a new executive online dashboard--the latest enhancement for their popular Teller Management System (TMS). The dashboard improves visibility of key business intelligence data by giving users a more succinct view of their most critical branch performance metrics in a graphical display. Users can now conveniently drill down from the interactive dashboard into more detailed productivity and service reports. January 29th, 2013 The Union Bank Company Selects FMSI to Better Position Teller Sales and Service Capacity While Improving Efficiency Financial Management Solutions, Inc. (FMSI), a provider of business intelligence solutions for banks and credit unions, announced today that The Union Bank Company (UBC) has adopted FMSI's Teller Management System™ (TMS). The $555 million, Ohio-based financial institution can now better manage teller sales and service support capacities during pinpointed scheduled periods, and further improve their branch staff efficiency. January 24th, 2013 FMSI CEO Publishes Article in Credit Union Journal As CEO of a company that collects and analyzes millions of transactions on a monthly basis from different financial institutions across North America, I have seen CUs improve their bottom lines by acting on business intelligence relating to two core metrics: teller transaction statistics and lobby representative performance data. January 22nd, 2013 Wings Financial Selects FMSI to Help Improve Lobby Sales, Service and Productivity Financial Management Solutions, Inc. (FMSI), a provider of business intelligence solutions for banks and credit unions, announced today that Wings Financial Credit Union has adopted FMSI's Lobby Tracking System™ (LTS). January 10th, 2013 FMSI Publishes Article in BAI Banking Strategies For many banks, improper scheduling on the teller line is one of the biggest silent profit killers in their retail branch network. January 7th, 2013 FMSI CEO Quoted Multiple Times in a Featured Jan 2013 Enterprise Magazine Article Maintaining the top spot for customer service requires credit unions to think one step ahead of the competition. January 4th, 2013 FMSI Donating $500 on Behalf of ELGA Credit Union Financial Management Solutions, Inc. (FMSI), provider of business intelligence solutions for banks and credit unions, announced today that it is donating $500 on behalf of ELGA Credit Union to The Free Medical Clinic. ELGA Credit Union participated in FMSI's Client Referral Program to earn this reward. January 3rd, 2013 FMSI Spreads Holiday Cheer with Donation to Heifer International Financial Management Solutions, Inc. (FMSI), provider of business intelligence solutions for banks and credit unions, announced today that it raised funds for Heifer International. December 21st, 2012 FMSI Announces New Annual Operational Excellence Award for Banks and Credit Unions Financial Management Solutions, Inc. (FMSI), a provider of business intelligence solutions for banks and credit unions, announced today that it will be accepting nominations for its new Annual Operational Excellence Award. FMSI's Operational Excellence Award recognizes the "best of the best" amongst its client base, including financial institutions all across North America. December 5th, 2012 Record Number of Financial Institutions Acquire FMSI Workforce Optimization Solutions in 2012 Financial Management Solutions, Inc. (FMSI), a provider of business intelligence solutions for banks and credit unions, announced today that a record number of new clients joined the FMSI family in 2012. December 5th, 2012 TruMark Financial Credit Union Improves Efficiencies with FMSI's Business Intelligence Solution, the Teller Management System™ Financial Management Solutions, Inc. (FMSI), provider of workforce optimization solutions for banks and credit unions, announced today that the $1.4 billion TruMark Financial Credit Union (TruMark Financial) significantly reduced the amount of time their tellers spent waiting for work, while maintaining high service standards, with the help of FMSI's scheduling and reporting solution, the Teller Management System™ (TMS). November 13th, 2012 Red Canoe Credit Union Selects FMSI to Get Staffing Levels In Line with Transaction Trends Financial Management Solutions, Inc. (FMSI), a provider of business intelligence solutions for banks and credit unions, announced today that Red Canoe Credit Union (Red Canoe) has adopted FMSI's Teller Management System™ (TMS). October 22nd, 2012 FMSI Publishes Article in BAI Banking Strategies Improving Branch Productivity with Part-time Tellers October 22nd, 2012 BayCoast Bank Selects FMSI to Significantly Reduce Time Spent Producing Staffing Reports Financial Management Solutions, Inc. (FMSI), a provider of business intelligence solutions for banks and credit unions, announced today that BayCoast Bank has adopted FMSI's Teller Management System™ (TMS) and has been utilizing the system successfully over the last several months. September 25th, 2012 FMSI Chart Featured in Creditunions.com Article Article: Why Tellers Still Matter: "The role of frontline staff will be enhanced by new technology, not replaced by it." September 19th, 2012 FMSI CEO Publishes Article in Credit Union Magazine Business Intelligence: Hard Facts for Performance Improvement September 17th, 2012 Meritrust Credit Union Selects FMSI to Help Tackle Demanding Branch Scheduling Requirement Financial Management Solutions, Inc. (FMSI), a provider of business intelligence solutions for banks and credit unions, announced today that Meritrust Credit Union (Meritrust) has adopted FMSI's Teller Management System™ (TMS) and has been utilizing the system successfully over the last several months. The $822 million Kansas-based financial institution can now accommodate their demanding branch scheduling process at their 14-branch locations with a more sophisticated approach. September 5th, 2012 FMSI Donating $500 on Behalf of Security First Credit Union Financial Management Solutions, Inc. (FMSI), provider of business intelligence solutions for banks and credit unions, announced today that it is donating $500 to the National Breast Cancer Foundation, Inc. on Behalf of Security First Credit Union (SFCU). August 21st, 2012 FMSI Client Featured in American Banker Discussing Staffing Efficiencies Read the August 2012 American Banker article Low-Tech Branch Strategy Works Fine for Bridgewater Savings August 16th, 2012 The Fauquier Bank Selects FMSI to Better Align Branch Staff with Customer Demand Financial Management Solutions, Inc. (FMSI), a provider of business intelligence solutions for banks and credit unions, announced today that The Fauquier Bank has adopted FMSI's Teller Management System™ (TMS). August 7th, 2012 FMSI Featured in Bank News Magazine With decreasing transaction volumes and increasing salaries, the only way institutions can thrive is by increasing the number of teller-processed transactions per hour without compromising customer service. The key to achieving this objective lies in a combination of data collection and analysis, priority realignment and proactive forecasted scheduling. While some banks achieve these goals without deploying new technologies, most implement performance information systems, which provide real-world metrics. July 16th, 2012 Bank of New Hampshire Selects FMSI's Teller Management System™ to Optimize Workforce Financial Management Solutions, Inc. (FMSI), provider of business intelligence solutions for banks and credit unions, announced today that Bank of New Hampshire has adopted FMSI's Teller Management System™ (TMS). The billion dollar bank now has one consolidated reporting and scheduling resource, which allows them to optimize their service and staffing levels at their 21 banking offices. July 13th, 2012 FMSI Mentioned in Credit Union Times Article Warren FCU Adopts New Evaluative Measures July 6th, 2012 FMSI Donating $500 on Behalf of Michigan First Credit Union Financial Management Solutions, Inc. (FMSI), provider of business intelligence solutions for banks and credit unions, announced today that it is donating $500 on behalf of Michigan First Credit Union (MFCU) to the Southfield Public Schools. MFCU participated in FMSI's Client Referral Program to earn this reward. June 21st, 2012 Bank and Credit Union Vendors FMSI and FI Strategies, LLC Announce New Partnership FMSI, provider of business intelligence solutions for banks and credit unions, announced today a unique and strategic partnership with FI Strategies, LLC. By coaching financial institutions to operate more efficiently, the St. Louis based financial services consulting firm offers a natural extension to the FMSI workforce optimization reporting and scheduling solutions. June 19th, 2012 Warren Federal Credit Union Replaces In-House Staffing Model with FMSI Financial Management Solutions, Inc. (FMSI), provider of business intelligence solutions for banks and credit unions, announced today that Warren Federal Credit Union has adopted FMSI's Teller Management System™ (TMS). The $399 million Wyoming credit union will replace their in-house staffing model with FMSI's multifunctional solution that maximizes service and optimizes their workforce--all while interfacing seamlessly with their ADP payroll system. June 15th, 2012 FMSI Featured in Credit Union Journal "Business Intel Can Cut Costs, Boost Efficiency" by FMSI President / CEO W. Michael Scott May 30th, 2012 FMSI Proud Sponsor at Scott Credit Union 6th Annual Golf Scramble to benefit the United Way FMSI was once again proud to be a sponsor at this year's event. May 29th, 2012 FirstOntario Credit Union Selects FMSI's Teller Management System to Enhance Workforce Analytics FMSI, provider of business intelligence solutions for financial institutions, announced today that FirstOntario Credit Union has adopted FMSI's Teller Management System™ (TMS). The 25 location, Ontario Canada based credit union will be launching FMSI's forecasting, scheduling, and reporting solution with the goal of continuing to increase their operating efficiencies. April 16th, 2012 FMSI Unveils New Tagline - Stronger Performance, Sharper Earnings Financial Management Solutions, Inc. (FMSI), provider of business intelligence solutions for banks and credit unions, announced today its new tagline--Stronger Performance, Sharper Earnings. April 11th, 2012 FMSI's Teller Management System Helps Fort Knox Federal Credit Union Recapture Lost Earnings Financial Management Solutions, Inc. (FMSI), provider of business intelligence solutions for banks and credit unions, announced today that Fort Knox Federal Credit Union has successfully turned around their year-over-year declining branch efficiency with the help of FMSI's workforce optimization solution, the Teller Management System™ (TMS). April 9th, 2012 FMSI Featured in BAI Banking Strategies Article "Strategies for Optimal Teller Scheduling" by FMSI President / CEO W. Michael Scott March 30th, 2012 FMSI Experiences Strong Demand for Workforce Optimization Services as Increasing Federal and Economic Pressures Takes a Toll on Financial Institutions FMSI, provider of business intelligence solutions for banks and credit unions, announced today that it has seen a significant up-trend in business in 2012, especially from financial institutions looking for ways to operate more efficiently in light of shrinking revenues from economic downturns and increasing pressures from federal regulations. March 14th, 2012 FMSI Featured in Credit Union Magazine Article (Part 3 of 3) Target Teller Time - Identifying and managing teller activities can increase productivity. March 14th, 2012 FMSI Mentioned in American Banker Article Extraco uses technology from Financial Management Solutions to analyze and forecast its branch traffic patterns. March 6th, 2012 FMSI Featured in Credit Union Times Article Branches Suffering from Lackluster Lobby Performance February 23rd, 2012 FMSI Featured in Credit Union Magazine Article (Part 2 of 3) Calculate Your Scheduling ROI - Workforce utilization analysis helps CUs find opportunites to rein in labor costs. February 23rd, 2012 Bridgewater Savings Bank Selects FMSI's Teller Management System to Increase Branch Productivity Financial Management Solutions, Inc. (FMSI), provider of business intelligence solutions for banks and credit unions, announced today that Bridgewater Savings Bank (BSB) has adopted FMSI's Teller Management System™ (TMS). The nine location, Massachusetts based bank implemented TMS to apply a more structured staffing process that would result in improved productivity. February 10th, 2012 FMSI Featured in Credit Union Magazine Article (Part 1 of 3) The True Cost of Poor Workforce Utilization Survey reveals differences between high- and low-performing branches. January 20th, 2012 FMSI's Teller Management System Mentioned in Bank Technology News The bank has outsourced its scheduling to Financial Management Solutions, which uses a product called Teller Management System to forecast teller staffing based on forecasted transaction volumes. The tool uses business intelligence to analyze transaction data that's collected and hosted in the tech firm's database. January 13th, 2012 CFO of FMSI Publishes Article in Credit Union Management Magazine Despite the wide availability and usage by credit unions of industry data, the real forecasting power to manage branch teller operations lies in each branch's internal metrics. Some of the most meaningful information a CU can capture is stored by the credit union's core processor. This data, especially transaction time, transaction type and associated employee, provides direct, actionable information. January 5th, 2012 Bangor Savings Bank Selects FMSI's Teller Management System (TMS) to Reduce Scheduling Time While Ensuring Customer Service Financial Management Solutions, Inc. (FMSI), provider of business intelligence solutions for banks and credit unions, announced today that Bangor Savings Bank (BSB) has implemented its Teller Management System™ (TMS). BSB will use TMS to gain better control of branch staff scheduling while protecting high standards for customer service. December 6th, 2011 FMSI Raises Funds for Toys for Tots Financial Management Solutions, Inc. (FMSI), provider of business intelligence solutions for banks and credit unions, announced today that it raised funds for the official Atlanta Toys for Tots campaign resulting in 18 new bikes. November 21st, 2011 FMSI Donating $500 on Behalf of E&A Credit Union Financial Management Solutions, Inc. (FMSI), provider of business intelligence solutions for banks and credit unions, announced today that it is donating $500 on behalf of E&A Credit Union (E&A) out of Michigan, to the charity of their choice. E&A participated in FMSI's Client Referral program to earn this reward. November 18th, 2011 FMSI's Teller Management System™ (TMS) helps Bristol County Savings Bank Achieve Branch Workforce Optimization Financial Management Solutions, Inc. (FMSI) announced today that its implementation of the Teller Management System™ (TMS) has helped the $1.3 billion Bristol County Savings Bank (BCSB) achieve branch workforce optimization and improve customer service levels. October 26th, 2011 Arsenal Credit Union Implements FMSI's ContactCenter Management System™ Financial Management Solutions, Inc. (FMSI), provider of business intelligence solutions for banks and credit unions, announced today that Arsenal Credit Union (ACU) has implemented its ContactCenter Management System™ (CMS). Arsenal will use CMS to systematically schedule its call center staff to decrease their call center abandon rate and improve overall member service. October 6th, 2011 CEO of FMSI Publishes Article in Credit Union Magazine Performance Data: Your Best Information is Inside Your Branch - Use branch data to pinpoint labor costs, productivity, and other measures. September 26th, 2011 Verint Acquisition of GMT Leaves FMSI as the Only Remaining Workforce Management Company Exclusively Focused on Primarily US Community Banks and Credit Unions This acquisition leaves Atlanta-based FMSI as the only workforce management (WFM) company exclusively focused on community banks and credit unions. September 26th, 2011 FMSI Teller Line Study Mentioned in BAI Banking Strategies Online Article The FMSI 2011 Teller Line Study illustrates the disturbing reality for most financial institutions: declining teller transactions alongside rising per-transaction labor cost. September 15th, 2011 American State Bank Deploys FMSI's ContactCenter Management System FMSI announced today that American State Bank (ASB) has completed implementation of its ContactCenter Management System™ (CMS). September 7th, 2011 FMSI Mentioned in Credit Union Management Magazine Before 1996, financial institutions did not have to worry about staffing branches in accordance with declining transaction volumes because branch activities were always growing--in part to a growing population and a growing economy. Instead, FIs were looking where to add new branches as new housing developments were popping up everywhere. August 26th, 2011 FMSI Hires New Executive Vice President to Spearhead Growing Partner Network FMSI is pleased to announce that Meredith J. Deen has rejoined its management team to support the increasing demands of the company's growing partner network. She will be focusing on developing new and existing relationships with FMSI business partners, along with heading up major initiatives in FMSI's corporate growth strategy. August 25th, 2011 US Federal Credit Union Selects FMSI's Teller Management System Financial Management Solutions, Inc. (FMSI), provider of business intelligence solutions for banks and credit unions, announced today that US Federal Credit Union has adopted FMSI's Teller Management System™ (TMS). The 85,000 member credit union will use TMS to systematically manage their scheduling to teller transactions, a process that previously proved to be both complicated and labor intensive. July 28th, 2011 FMSI Hires New Vice President of Client Services to Fill Growing Account Needs FMSI is pleased to announce Kimberly F. Edwards has joined its Client Services team to support the increasing service demands of the company's growing client base. July 27th, 2011 FMSI's Teller Management System Referenced in May 2011 American Banker Magazine Everyone is on a flexible full-time schedule. Their hours and assigned branch locations are based on foot traffic predicted by software from Financial Management Solutions (FMSI) that looks at past transaction volumes. July 19th, 2011 FMSI Mentioned in Creditunions.com Don't think you can afford a top tier online banking platform yet? Consider the alternatives. A recent FMSI study indicates teller labor costs have increased by 64% in the last ten years, while transaction volumes have decreased 31% in the same timeframe as customer preferences changed and new technology options became available. July 13th, 2011 Veridian Credit Union Improves Service with FMSI's Lobby Tracking System (LTS) FMSI announced today that the implementation of its Lobby Tracking System has helped the $1.8 billion Veridian Credit Union improve its member branch experience and overall service levels. July 6th, 2011 FMSI Mentioned in Boston Globe Article For the first time in 15 years, banks across the United States are closing branches faster than they are opening them, eliminating locations in Massachusetts, other parts of New England, and the rest of the country. June 30th, 2011 FMSI Mentioned in Credit Union Times Article The $344 million Global Credit Union of Spokane, Wash., has deployed the Teller Management System from Financial Management Solutions Inc. at its 13 branches, the credit union and company said. June 27th, 2011 FMSI Mentioned in American Banker Article Financial Management Solutions Inc. has announced a version of its Lobby Tracking System for bank branches that runs on Apple Inc.'s iPad. June 9th, 2011 Profit-Restoring Opportunity for Global Credit Union and Other Institutions Pressured by Federal Regulations Global Credit Union had been like many other financial institutions looking for ways to operate more efficiently in light of shrinking revenues from the economic downturn and increasing pressures from federal regulations. TMS allows them to save money and improve customer service by optimizing staffing levels in the branches. May 2nd, 2011 Credit Union Magazine Article: Reduce Call Center Hold Times Every good business executive recognizes that satisfied customers are the key to success. Yet, many credit unions--like all businesses--struggle to quantify the value of member service against the fundamental need to achieve profitability. One place where this tug of war is evident is with call centers. April 25th, 2011 FMSI Releases Lobby Tracking System™ for Apple iPad Financial Management Solutions, Inc. (FMSI) announced today the release of their Lobby Tracking System™ (LTS) on the Apple iPad. LTS allows guests to self check-in for lobby services - replacing tired paper sign-ins and reducing the requirements for branch staff to collect and confirm information when facing guests. April 4th, 2011 FMSI Expands Alpharetta Office to Accommodate Growing Sales Team FMSI announced today a 55% expansion of their Alpharetta headquarters location. March 1st, 2011 I. H. Mississippi Valley Credit Union Reduce Excess Labor Costs Financial Management Solutions, Inc. (FMSI) announced today that its implementation of Teller Management System™ has enabled the I.H. Mississippi Valley Credit Union (IHMVCU) to increase its teller transactions from 16.9 per hour to an average of 23.6 per hour. February 18th, 2011 FMSI Helps Tyndall Federal Credit Union Reduce Call Center Hold Times 70% with ContactCenter Management System™ Tyndall Federal Credit Union (FCU) of Panama City, Florida, has experienced a 70% reduction in call center hold times since deploying the FMSI ContactCenter Management System™ (CMS) solution. January 27th, 2011 OceanFirst Bank Selects FMSI's Teller Management System™ (TMS) By scheduling tellers based on forecasted transaction volumes, the outsourced Teller Management System™ (TMS) solution has been selected by OceanFirst Bank to help maximize opportunities. December 16th, 2010 Credit Union Rockets to Top 15 in FMSI's Teller Management System™ (TMS) Client Comparison Ranking Mid-Atlantic Federal Credit Union was able to improve their branch efficiencies with TMS by staffing the right number of tellers during the right times - and ultimately reached the top 15 in the FMSI Comparative Benchmark Report. November 30th, 2010 Credit Union Journal Article - Best Practices 2010 The Teller Management System is featured as a best practice in this November 2010 Credit Union Journal article. November 23rd, 2010 Member One Federal Credit Union Selects FMSI's Teller Management System (TMS) By scheduling tellers based on forecasted transaction volumes, the outsourced Teller Management System™ (TMS) solution has been selected by Member One Federal Credit Union to help them gain better control over their labor costs while increasing service levels. October 29th, 2010 Credit Union Benefits from Workforce Optimization Solution Financial Management Solutions, Inc. (FMSI) is pleased to announce NavyArmy Federal Credit Union's (NavyArmy) recent successes with the FMSI Teller Management System™ (TMS). August 10th, 2010 Incorporating the Best of In-Branch Systems A Q/A session with Sandra Dixon, EVP of Extraco Bank, who was instrumental in the design, development, and implementation of the enhanced branch banking environment at Extraco Bank. June 22nd, 2010 NEW Bank and Credit Union Contact Center Scheduling System from FMSI Financial Management Solutions, Inc. (FMSI) is pleased to announce the introduction of its latest addition to the FMSI suite of products, the ContactCenter Management System™ (CMS), which allows community banks and credit unions to automatically schedule their contact centers based on forecasted call volumes from historic data, resulting in significant labor cost savings. June 1st, 2010 Arkansas Federal Credit Union Identifies Coaching Opportunities with FMSI's Lobby Tracking System (LTS) Financial Management Solutions, Inc. (FMSI) is pleased to announce Arkansas Federal Credit Union's (AFCU) recent successes with the FMSI Lobby Tracking SystemTM (LTS). May 6th, 2010 Insight Credit Union Improves Staffing Efficiencies with FMSI's Teller Management System™(TMS) FMSI's TMS solution has transformed Insight Credit Union's scheduling approach by allowing them to schedule tellers based on forecasted member transaction volumes. April 13th, 2010 Financial Management Solutions, Inc. (FMSI) Launches Enhanced Web Presence Significantly Improves Online Experience for Banks and Credit Unions March 17th, 2010 United Federal Credit Union Enhances their Lobby Experience with FMSI's Lobby Tracking System™ (LTS) United Federal Credit Union has significantly enhanced their lobby experience by putting a solution in place that monitors lobby traffic flow and collects real-time product and service sales data - per branch and individual service representative. June 18th, 2009 THE BANK OF THE PACIFIC ACHIEVES REMARKABLE RESULTS 13 months after partnering with Financial Management Solutions, Inc., bank reports tremendous success in improving branch productivity, reducing labor costs, and delivering improved customer service August 12th, 2008 The 2008 Technology Guide for Credit Unions "Companies that don't recognize top performing individuals will eventually lose them." While the transition was challenging at times, the credit union has seen great success and reduced their operating expenses by $1,000,000 in 2006." May 15th, 2008 Credit Union Business Article - Toss the Axe! 4 Steps to Curb Cost Do your cost containment efforts have your credit union chopping at your most valuable resource: your employees? Well, you can put down the axe. Despite the increasing difficulty in cutting financial costs, there are some alternative ways to offset lost revenue. The good news is that none of them requires you to wield a dangerous weapon! November 5th, 2007 Credit Union Journal Article - Best Practices 2007 See how FMSI partnered with Tower Credit Union towards more efficient staffing. |
