CEO, Credit Union of New Jersey
President/CEO, Fort Knox Federal Credit Union
SVP of Operations, Ent Federal Credit Union
EVP of Retail, FSGBank
CEO, Michigan First Credit Union
Since January 2008 FMSI’s Omnix Staff Scheduler and Performance Analytics™ has provided our management team with actionable business intelligence, saving us millions in branch network operating expenses. I have been impressed by their responsiveness, proprietary management reports and valuable subject matter expertise. FMSI’s support has been critical to the success of our teller optimization initiative, which would have been very difficult to achieve through our internal resources. Put simply, utilizing FMSI’s outsourced reporting and automated scheduling was a big win for us.
SVP Retail Banking, Central Bancompany
CEO, Cornerstone Community Financial
We’ve been impressed with the improved efficiencies we’ve experienced with the FMSI tools. We’ve realized a more efficient and engaged frontline team, while at the same time decreasing our branch and operational expenses. The selection of FMSI to partner with us on these improvements is positively impacting the bottom line each month.
President and CEO, Gulf Winds Federal Credit Union
Omnix Performance Analytics™ highlights the critical data that allow the management team to adjust staffing levels and drive individual performance and branch efficiency. The solution has been a huge boost to our productivity in so many ways.
VP and COO, Mid-Atlantic Federal Credit Union
The Operations Quality and Efficiency Manager, US Federal Credit Union
How do you run your business without knowing your numbers? FMSI gives us detailed data and performance projections based on our actual historic branch transaction activity. It is a necessary tool and is crucial towards understanding our performance levels, volume fluctuations and traffic patterns in fifteen minute increments. This information is critical when it comes to staffing, customer service and even determining branch hours.
EVP, Group Executive - Operations, Extraco Banks
The Omnix Lobby Tracker® reports were proving that more accounts were being opened during the start of the school year and on Saturdays than we expected. So we staffed based on these numbers and the results significantly increased our productivity.
Operations Manager , CAMPUS USA Credit Union
Thanks to FMSI's user-friendly Omnix Lobby Tracker®, we've experienced improvements in productivity. Just one month after implementation, the system has helped streamline our lobby traffic, increase member privacy by eliminating paper member tracking logs, and through the real-time report tools given our management team a detailed snapshot of day-to-day foot traffic at our branch locations. We also anticipate overall productivity improvements in our scheduling of Member Service staff and deployment of our branch floater staff.
Cheryl E. Nichols
AVP Branch Administration, Northeast Credit Union
Omnix Performance Analytics™ allows us to see the big picture. The easy to read and succinct management reports are critical to our staffing decisions. They allow us to effectively manage our staffing levels.
VP of Operations, Florida Credit Union
Branch Manager, Educators Credit Union