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Testimonials

Andrew Jaeger
CEO, Credit Union of New Jersey
Ray Springsteen
President/CEO, Fort Knox Federal Credit Union
Matt Gendron
SVP of Operations, Ent Federal Credit Union
Martin Schrodt
EVP of Retail, FSGBank
Michael Poulos
CEO, Michigan First Credit Union
Since January 2008 FMSI’s Omnix Staff Scheduler and Performance Analytics™ has provided our management team with actionable business intelligence, saving us millions in branch network operating expenses.  I have been impressed by their responsiveness, proprietary management reports and valuable subject matter expertise.  FMSI’s support has been critical to the success of our teller optimization initiative, which would have been very difficult to achieve through our internal resources.  Put simply, utilizing FMSI’s outsourced reporting and automated scheduling was a big win for us.
Dan Westhues
SVP Retail Banking, Central Bancompany
Heidi Kassab
CEO, Cornerstone Community Financial
We’ve been impressed with the improved efficiencies we’ve experienced with the FMSI tools. We’ve realized a more efficient and engaged frontline team, while at the same time decreasing our branch and operational expenses. The selection of FMSI to partner with us on these improvements is positively impacting the bottom line each month.
Chris Rutledge
President and CEO, Gulf Winds Federal Credit Union

Omnix Performance Analytics™ highlights the critical data that allow the management team to adjust staffing levels and drive individual performance and branch efficiency. The solution has been a huge boost to our productivity in so many ways.

Anthony Johnson
VP and COO, Mid-Atlantic Federal Credit Union
Deborah Dennis
The Operations Quality and Efficiency Manager, US Federal Credit Union

How do you run your business without knowing your numbers? FMSI gives us detailed data and performance projections based on our actual historic branch transaction activity. It is a necessary tool and is crucial towards understanding our performance levels, volume fluctuations and traffic patterns in fifteen minute increments. This information is critical when it comes to staffing, customer service and even determining branch hours.

Sandra Dixon
EVP, Group Executive - Operations, Extraco Banks

The Omnix Lobby Tracker® reports were proving that more accounts were being opened during the start of the school year and on Saturdays than we expected. So we staffed based on these numbers and the results significantly increased our productivity.

Troy Battle
Operations Manager , CAMPUS USA Credit Union

Thanks to FMSI's user-friendly Omnix Lobby Tracker®, we've experienced improvements in productivity. Just one month after implementation, the system has helped streamline our lobby traffic, increase member privacy by eliminating paper member tracking logs, and through the real-time report tools given our management team a detailed snapshot of day-to-day foot traffic at our branch locations. We also anticipate overall productivity improvements in our scheduling of Member Service staff and deployment of our branch floater staff.

Cheryl E. Nichols
AVP Branch Administration, Northeast Credit Union

Omnix Performance Analytics™ allows us to see the big picture.  The easy to read and succinct management reports are critical to our staffing decisions.  They allow us to effectively manage our staffing levels.

David Eckhardt
VP of Operations, Florida Credit Union
Julian Hampton
Branch Manager, Educators Credit Union