Apple Federal Credit Union Selects FMSI’s Staff Scheduler Solution to Improve Branch Efficiency
FMSI, a leading workforce optimization solution provider for banks and credit unions, announced today Apple Federal Credit Union has adopted FMSI’s Omnix Staff Scheduler™, Omnix Interactive Dashboard™ and Omnix Performance Analytics™ solutions. The $2 billion Virginia-based credit union will use FMSI’s software to improve staffing efficiencies, while maintaining great service across its 25 locations.
“We’re always looking for ways to operate our branches more efficienty,” says Sydney Webb, VP Service Delivery at Apple Federal Credit Union. “When we began to investigate different staff optimization softwares, it became evident quickly that FMSI had the industry experience and solution we needed to schedule our branches more effectively.”
FMSI’s Omnix Suite of Products™ addresses the concerns of today’s financial institutions: keeping down expenses while improving service levels and sales in the branches. Through the collection and then preparation of front-line staff interaction data, FMSI’s system quickly empowers management teams with easy-to-read and actionable business intelligence.
“FMSI’s reputation in the industry was a major factor in selecting them,” adds Webb. “It’s always nice entering into a partnership that trusted peers referred .”
“Maintaining front-line staffing at the ideal level to ensure customer satisfaction can sometimes be a very credit union specific decision,” says W. Michael Scott, CEO/Chairman of FMSI. "Without accurate information, most financial institutions are not equipped to make a proper evaluation. With more than 25 years of experience helping banks and credit unions improve the productivity of their staff, our unique solutions for measuring and forecasting transaction volumes regularly reveal areas for better service, more sales and increased productivity."
About Apple Federal Credit Union
If you’re looking for A Better Grade of Banking, pick Apple. With more than 20 branches across Northern Virginia, FREE Online Banking and access to more than 53,000 ATMs nationwide, no matter where you go, we’re nearby. Let us help make your financial dreams a reality. Learn more at www.applefcu.org.
Located in Atlanta, GA and established in 1990, FMSI provides easy-to-use, yet sophisticated, software-as-a-service solutions, including: Omnix Staff Scheduler™, Omnix Interactive Dashboard™, Omnix Performance Analytics™, Omnix Appointment Concierge™ and Omnix Lobby Tracker®. FMSI’s smart scheduling application gives banks and credit unions the ability to optimally schedule their team throughout the branch network and to manage staff through easy to read color graphics, online interactive dashboards, and succinct management reports. FMSI provides performance management information exclusively to financial institutions of all sizes, including a workforce optimization comparative data benchmarking report that allows clients to see where they rank amongst their industry peers. Visit the company's website at http://www.fmsi.com or call 877.887.3022 to schedule a complimentary online demonstration of any of our products. You can also quickly estimate your savings with FMSI’s Efficiency Calculator at http://www.fmsi.com/calculator/.