Arrowhead Credit Union Selects FMSI’s Lobby Tracking Solution
FMSI, a leading branch software provider for banks and credit unions, announced today Arrowhead Credit Union has adopted its Omnix Lobby Tracker®. The $960 million California-based credit union will use FMSI’s software to better track employee interactions with account holders and improve their member service experience in their 11 locations.
The FMSI Omnix Lobby Tracker® helps banks and credit unions capture their branch pulse by tracking and measuring both the member experience and employee performance (with iPad and kiosk integration). With over 25 unique service and sales reports including: employee productivity, account holder volume and cross-sell reports, FMSI’s sophisticated application is transforming how financial institutions are managing their lobbies.
“Without the right business intelligence, most financial institutions are not equipped to make a thorough evaluation of lobby performance levels,” says W. Michael Scott, CEO/Chairman of FMSI. "FMSI has more than 25 years of experience helping banks and credit unions improve the productivity of their staffs through meaningful business intelligence. Our unique solutions for measuring lobby performance regularly reveal areas for better service, sales and productivity."
About Arrowhead Credit Union
Arrowhead has always understood that member service means more than helping people improve their financial lives. It means helping the communities they serve become better places to live.
Arrowhead Credit Union is committed to serving its members' financial needs by providing world-class member service, convenient branch locations, competitive savings accounts and loan programs, and much more. Learn how to become a member at www.arrowheadcu.org
Located in Atlanta, GA and established in 1990, FMSI provides easy-to-use, yet sophisticated, software-as-a-service solutions, including: Omnix Staff Scheduler™, Omnix Interactive Dashboard™, Omnix Performance Analytics™, Omnix Appointment Concierge™ and Omnix Lobby Tracker®. FMSI’s smart scheduling application gives banks and credit unions the ability to optimally schedule their team throughout the branch network and to manage staff through easy to read color graphics, online interactive dashboards, and succinct management reports. FMSI provides performance management information exclusively to financial institutions of all sizes, including a workforce optimization comparative data benchmarking report that allows clients to see where they rank amongst their industry peers. Visit the company's website at http://www.fmsi.com or call 877.887.3022 to schedule a complimentary online demonstration of any of our products. You can also quickly estimate your savings with FMSI’s Efficiency Calculator at http://www.fmsi.com/calculator/.