RCB Bank Selects FMSI's Workforce Optimization Solution to Become More Efficient in Light of Costly Federal Regulations
Financial Management Solutions, Inc. (FMSI), a provider of business intelligence solutions for banks and credit unions, announced today RCB Bank (RCB) has adopted FMSI’s branch scheduler and reporting solution. The $2.1 billion Oklahoma-based financial institution will use the FMSI’s workforce optimization system to efficiently schedule its branch locations—to curb additional expenses caused by Federal Regulations, like the Affordable Care Act.
“We do very well, but new challenges pop up every year that can negatively impact our bottom-line, such as this year’s anticipated additional expense of the Affordable Care Act,” says James Weddington the EVP and CIO at RCB. “To be proactive in maintaining or improving our net earnings, we turned to FMSI to help optimize our largest controllable expense, our workforce.”
FMSI’s Teller Management System™ (TMS) addresses the concerns of today’s financial institutions: keeping down expenses while improving service levels in the branches. Through the collection and then preparation of teller transaction data from an institution’s core system, TMS quickly empowers management teams with easy-to-read and actionable business intelligence.
“It’s critically important to not impact our service levels when making changes to how we staff our branches,” adds Weddington. “FMSI’s automated staff schedule upholds our strict service standards, while simultaneously minimizing our labor expense, by taking into account branch traffic patterns and employee preferences. The end result is a much more efficiently staffed branch network with great service.”
“Maintaining teller staffing at the ideal level to ensure customer satisfaction can sometimes be a very bank specific decision,” says W. Michael Scott, President/CEO of FMSI. "Without accurate information, most financial institutions are not equipped to make a proper evaluation. With more than 20 years of experience helping banks and credit unions improve the productivity of their staff, our unique solutions for measuring and forecasting transaction volumes regularly reveal areas for better service and increased productivity."
About RCB Bank
RCB Bank is a community bank with 33 locations across Oklahoma and Kansas and assets totaling more than $2 billion. Founded in 1936, RCB Bank is committed to serving its communities with conservative banking practices and progressive banking products like mobile deposit, allowing customers to deposit checks from anywhere, anytime using their smartphones. Like us on Facebook to stay up-to-date on our latest news, products and service or visit us online at RCBbank.com. Member FDIC. Learn more about RCB at https://rcbbank.com/index.php
About Financial Management Solutions, Inc. (FMSI)
Located in Atlanta, GA and established in 1990, FMSI provides easy-to-use, yet sophisticated, business intelligence systems—The Teller Management System™ (TMS), The ContactCenter Management System™ (CMS), and the Lobby Tracking System™ (LTS)—that allow financial institutions to manage and staff to meet their service and sales needs. FMSI’s smart scheduling application gives banks and credit unions the ability to optimally schedule their team throughout the branch network, and to manage staff through easy to read color graphics, online interactive dashboards, and succinct management reports. FMSI provides performance management information exclusively to financial institutions of all sizes, including a workforce optimization comparative data benchmarking report that allows clients to see where they rank amongst their industry peers. Visit the company's website at http://www.fmsi.com or call 877.887.3022 to schedule a complimentary online demonstration of any of our products.