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Support & Help Desk

We're Serious About Service

At FMSI, we pride ourselves in being your business partner. That means providing a detailed rollout process that starts with identifying your institution's goals, and determining target dates for implementation and training.

You'll enjoy regular contact with your FMSI service team during the initial data-gathering process. And you'll have access to a complete training suite that includes FMSI University™ , our online training and certification program, as well as onsite training conducted by our professional staff. Of course, ongoing support is always available through our dedicated Help Desk.

After all, we believe that client service is a continuous process, not a one-time event. You have access to FMSI's Client Services Department every day - whether you need technical support or simply have a question about your reports and or schedules.

Support & Help Desk Contact Information

Normal Business Hours (8:30 AM-6:00 PM Eastern)
Client Services
Technical Support
770.619.3443 Ext. 215 or Ext. 202 

help@fmsi.com

After Business Hours
Technical Support
800.989.6917 Ext. 203