Credit Union Rockets to Top 15 in FMSI's Teller Management System™ (TMS) Client Comparison Ranking
Alpharetta, GA (PRWEB) December 14, 2010 - Financial Management Solutions, Inc. (FMSI) is pleased to announce Mid-Atlantic Federal Credit Union’s (MAFCU) recent successes with the FMSI Teller Management System™ (TMS). Located in Maryland, MAFCU was able to improve their branch efficiencies with TMS by staffing the right number of tellers during the right times – and ultimately reached the top 15 in the FMSI Comparative Benchmark Report.
With the help of TMS, MAFCU was able to successfully increase their productivity by 45 percent year-over-year (average transactions per hour). TMS highlights the critical metrics for MAFCU’s management team, such as, their teller excess waiting for work percentage. With these reports they were able to gauge, on a monthly basis, how their specific scheduling changes were impacting their workforce optimization performance goals - and as a result they were able to adjust different variables like teller coaching and part-time utilization.
MAFCU’s sustained workforce optimization efforts, has eventually led to a dramatic improvement in their rank on the FMSI Comparative Benchmark Report from 68th from May 2009 to 13th as of October 2010. Ranking from high to low the FMSI TMS client institutions, the FMSI Comparative Benchmark Report is sent out monthly by FMSI and consists of four proprietary workforce optimization data sets. The VP/COO of MAFCU, Anthony Johnson, described his experience with this report by stating, “We cherish receiving FMSI’s ranking report, because it shows an invaluable direct ongoing comparison to our peers.”
About Mid-Atlantic Federal Credit Union
Mid-Atlantic Federal Credit Union (MAFCU) is a not-for-profit financial cooperative that serves individuals who live, work, worship or attend school in Montgomery County, MD. A $5 deposit into a savings account is a "share" in the Credit Union, which means you become a member and owner of our credit union. For more information, please go to http://www.mafcu.org.