Adams Community Bank Selects FMSI's Omnix Staff Scheduler and Performance Analytics™ to Improve Efficiency Ratio
FMSI, a leading workforce optimization solution provider for banks and credit unions, announced today Adams Community Bank has adopted FMSI’s Omnix Staff Scheduler™, Omnix Interactive Dashboard™ and Omnix Performance Analytics™solutions. The $395 million Massachusetts State-based financial institution will use FMSI’s software to improve efficiencies and service levels across its seven retail branch locations.
“When our efficiency ratio crept up as a result of a merger doubling the size of our bank in 2012, we focused our attention on the greatest non-interest expense of our institution—staffing,” says Andre Charbonneau, CFO at Adams Community Bank. “Our board was looking for hard numbers we could use to make sure we had enough staff to service our customers, but not too much to where we had employees standing around much of the day. FMSI’s Omnix Staff Scheduler and Performance Analytics™ was exactly what we were looking for.”
FMSI’s Omnix Suite of Products™ addresses the concerns of today’s financial institutions: keeping down expenses while improving service levels and sales in the branches. Through the collection and then preparation of front-line staff interaction data, FMSI’s system quickly empowers management teams with easy-to-read and actionable business intelligence.
“Along with reducing our efficiency ratio, the FMSI solution will also streamline the branch scheduling process,” adds Charbonneau. “Oftentimes our branch managers can get bogged down in the minutia of putting together employee schedules for the week. FMSI’s system will help to shore up their time so they can focus on more revenue generating opportunities.”
“Maintaining teller staffing at the ideal level to ensure customer satisfaction can sometimes be a very bank specific decision,” says W. Michael Scott, President/CEO of FMSI. "Without accurate information, most financial institutions are not equipped to make a proper evaluation. With more than 25 years of experience helping banks and credit unions improve the productivity of their staff, our unique solutions for measuring and forecasting transaction volumes regularly reveal areas for better service, more sales and increased productivity."
About Adams Community Bank
Adams Community Bank is an independent, community savings bank located in the Berkshires of western Massachusetts and headquartered in Adams, MA. Adams Community Bank's savings bank charter was incorporated in 1869 and the institution has approximately $400 million in assets. Adams Community Bank has branch locations located in Adams, Cheshire, Lanesboro, Lee, North Adams and Williamstown.
Located in Atlanta, GA and established in 1990, FMSI provides easy-to-use, yet sophisticated, software-as-a-service solutions, including: Omnix Staff Scheduler™, Omnix Interactive Dashboard™, Omnix Performance Analytics™, and Omnix Lobby Tracker™. FMSI’s smart scheduling application gives banks and credit unions the ability to optimally schedule their team throughout the branch network and to manage staff through easy to read color graphics, online interactive dashboards, and succinct management reports. FMSI provides performance management information exclusively to financial institutions of all sizes, including a workforce optimization comparative data benchmarking report that allows clients to see where they rank amongst their industry peers. Visit the company's website at http://www.fmsi.comor call 877.887.3022 to schedule a complimentary online demonstration of any of our products. You can also quickly estimate your savings with FMSI’s Efficiency Calculator at /calculator/