Security Credit Union Selects the Teller Management System™ to Help Reach Service Goals and Efficiently Employ Human Resources
Alpharetta, GA (PRWEB) February 26th, 2013
Financial Management Solutions, Inc. (FMSI), a provider of business intelligence solutions for banks and credit unions, announced today that Security Credit Union (Security CU) has adopted FMSI’s Teller Management System™ (TMS). The $365 million Michigan-based financial institution can now more easily identify peak periods of staff needs at their nine-branch locations, allowing them to improve service levels and utilize human resources more efficiently.
“One of our primary goals at the credit union is to have the best member service, “says John Sayer, EVP/COO at Security CU. “When we started to receive feedback from some members indicating they were waiting in line a little too long, we decided to take a closer look at our staffing approach. With the help of FMSI’s Teller Management SystemTM, we identified several periods to adjust our staffing levels to be more in-line with account holder transaction activity, which will help us improve the service experience and our branch workforce optimization.”
FMSI’s Teller Management System™ addresses the concerns of today’s financial institutions: keeping down expense while improving service levels in the branches. Through the collection and then preparation of teller transaction data from an institution’s core system, TMS quickly empowers management teams with easy to read and actionable business intelligence.
“Having FMSI’s detailed scheduling tool will help our Branch Managers more quickly and accurately staff the right number of employees at the right time,” adds Sayer. “FMSI’s solution helps us take the guessing game out of properly staffing our branches.”
“Maintaining teller staffing at the ideal level to ensure customer satisfaction can sometimes be a very credit union specific decision,” says W. Michael Scott, President/CEO of FMSI. "Without accurate information, most financial institutions are not equipped to make a proper evaluation. With more than 20 years of experience helping banks and credit unions improve the productivity of their staff, our unique solutions for measuring and forecasting transaction volumes regularly reveal areas for better service and increased productivity."
About Security Credit Union
Security Credit Union signed its organizational charter on July 29, 1949. A group of Buick employees started the Credit Union with $40 in shares. The original intent of organizing the Credit Union was to "encourage and promote thrift and to provide loans for any prudent or productive purpose at a reasonable rate of interest." Learn more at www.securitycu.org
About Financial Management Solutions, Inc. (FMSI)
Located in Atlanta, GA and established in 1990, FMSI provides easy-to-use, yet sophisticated, business intelligence systems - The Teller Management System™ (TMS), The ContactCenter Management System™ (CMS), and the Lobby Tracking System™ (LTS)—that allow financial institutions to manage and staff to meet their service and sales needs. FMSI gives banks and credit unions the ability to schedule their team throughout the branch network, and to manage staff through easy to read color graphics, online interactive dashboards, and succinct management reports. FMSI provides performance management information exclusively to financial institutions of all sizes. Visit the company's website at http://www.fmsi.com or call 877.887.3022 to schedule a complimentary online demonstration of any of our products.