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FirstOntario Credit Union Selects FMSI's Teller Management System to Enhance Workforce Analytics

Alpharetta, GA - May 2012 (PR Web)

Financial Management Solutions, Inc. (FMSI), provider of business intelligence solutions for financial institutions, announced today that FirstOntario Credit Union has adopted FMSI’s Teller Management System™ (TMS).  The 25 location, Ontario Canada based credit union will be launching  FMSI’s forecasting, scheduling, and reporting solution with the goal of continuing to increase their operating efficiencies.

“We have been driving towards measureable branch benchmarking and efficiencies, but have been limited by our internal reports and lack of comparable data,” says Kelly McGiffin, President & Chief Executive Officer at FirstOntario. “FMSI provides monthly rankings of all their client institutions, which allows us to routinely examine other credit unions’ performance data—such as workforce optimization metrics.   Having this objective data is invaluable when gauging our branch efficiency progress.”

The Teller Management System™ reporting and scheduling solution schedules tellers based on forecasted teller transaction volumes, thus helping credit unions gain better control of labour costs while improving member service levels.This ability to better understand branch productivity and service performance ensures any changes made will result in a positive outcome.

“As soon as I saw the capabilities of the Teller Management System, it was very clear that this was the solution for us.  I have no doubt that our partnership with FMSI will be extremely valuable to FirstOntario and other credit unions in Canada.” adds McGiffin.

“Maintaining teller staffing at the ideal level to ensure customer satisfaction can sometimes be a very credit union specific decision,” says W. Michael Scott, President/CEO of FMSI. "Without accurate information, most financial institutions are not equipped to make a proper evaluation.  With more than 20 years of experience helping banks and credit unions improve the productivity of their staff, our unique solutions for measuring and forecasting transaction volumes regularly reveal areas for better service and increased productivity."

FirstOntario Credit Union
In business since 1939, FirstOntario Credit Union has more than $2.9 billion in funds under management, serves over 85,000 Members and offers a full suite of banking products including daily banking, mortgages, lines of credit, loans and investments. FirstOntario operates 23 full-service branches and two satellite branches serving 13 communities across the Hamilton, Halton, Niagara, Haldimand/Norfolk and Oxford regions and Membership at FirstOntario is open to anyone. FirstOntario is a proud advocate of the communities we serve and supports many important community organizations. FirstOntario is a founding sponsor for Hive Hamilton, and supports Co-operative Young Leaders (CYL) and youth at risk through Soupfest. FirstOntario also offers a scholastic bursary program and a microlending program in the Hamilton and Niagara regions. For more information please visit:

About Financial Management Solutions, Inc. (FMSI)

Located in Atlanta, GA and established in 1990, FMSI provides easy-to-use, yet sophisticated, business intelligence systems—The Teller Management System™ (TMS), The ContactCenter Management System™ (CMS), and the Lobby Tracking System™ (LTS)—that allow financial institutions to manage and staff to meet their service and sales needs. FMSI gives banks and credit unions the ability to schedule their team throughout the branch network, and to manage staff through easy to read color graphics and succinct management reports. FMSI provides performance management information exclusively to financial institutions of all sizes. Visit the company's website at or call 877.887.3022 to schedule a complimentary online demonstration of any of our products.