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FMSI Article in Bank Systems & Technology

By W. Michael Scott

Bank Systems & Technology Article: Retaining Part-Time Tellers: Five Tips for Keeping them Happy and Motivated

"Bank management— and for that matter, the Human Resources department— is familiar with the benefits of optimally scheduling a mix of part-time and full-time tellers. They generally know this branch staffing approach can improve both customer service and workforce optimization. Unfortunately, the ability to retain good part-timers can be very difficult, a challenge many banks have improperly addressed, and therefore are not getting what they can out of such programs. This article will review why you should expend the extra effort to keep part-timers happy, and provide several suggestions on how to increase their retention."

Read the full article here.