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FMSI CEO Publishes Article in BankNews



By: W. Michael Scott
March 2014
 
Bank News Article: Study Focuses on Poor Workforce Utilization

"As branch volumes continue to decline (more than 45 percent in the past 20 years, according to Financial Management Solutions Inc.'s recent Teller Line Study), banks remain challenged to ensure their workforce is as productive as possible. Yet, many attempt to face this challenge with no concrete, practical strategies for improving those productivity numbers. To help banks address this concern, FMSI developed the Workforce Utilization Study, a bi-yearly analysis of the workforce utilization rates of more than 1,000 banks (and 10,000 employees) for which FMSI has collected data."

See the full article here.