FMSI CEO Quoted Multiple Times in a Featured Jan 2013 Enterprise Magazine Article
Enterprise Magazine January 2013 article: Face Time
Maintaining the top spot for customer service requires credit unions to think one step ahead of the competition.
"If you have tellers in the branch taking calls, that's a direct interruption to their primary job, which is helping members in person." - W. Michael Scott, President/CEO, FMSI
Click on the below PDF to see the entire article.
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