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FMSI December Newsletter

2014 FMSI Newsletter
 
December 2014
White Papers    Request a Demo
Mobile Technology
from the Branch Perspective
Despite concerns about security, a 2014 Federal Reserve report found that in 2013, 33% of all mobile phone users and 51% of all smartphone users took advantage of mobile banking – up from 21% and 42%, respectively, in December 2011. This is good news for banks promoting their mobile banking services, but our experience is that few institutions are doing a good job leveraging mobile in their branches. (read more)
 
Handling Staff Downtime
Kim Edwards, SVP of Client Relations at FMSI, weighs in staff downtime. (watch now)
 
Leadership Resilience: The Art of Bouncing Back
How we respond to failures and bounce back from our mistakes can make or break our careers. (read more)
 

• FMSI Webinar, "Universal Associates - Re-evaluating Employee Roles and the Account Holder Experience", next week (sign-up now)

• Adams Community Bank Selects FMSI's Omnix Staff Scheduler and Performance Analytics™ to Improve Efficiency Ratio (read more)

• FMSI Featured in CUES Article about Staff Scheduling (read more)

• Marine FCU Wins CUJ Best Practices Award Utilizing FMSI (read more)

• 2014 Low Volume Branch Study Now Available (download here)

• Omnix Lobby Tracker™ - Version 4.5 Released (read more)

• Find FMSI case studies, white papers and recorded webinars-by topic and quick search features-through the new FMSI Resource Library, which can be found here
 
• Mobile Technology
• Video: Handling Downtime
• Leadership Resilience
• Chart of the Month
• FMSI News
 
FMSI Customers
To get an estimate of your labor costs
click here.
 
The ‘Totals – Assist Times per Category’ chart shows the average amount of time spent performing activities within certain categories. learn more.
 
FMSI visits Franklin Mint Federal Credit Union (FMFCU) out of Broomall, PA. From left to right: Laura McMahon, VP Retail Sales at FMFCU and Jack Johns, SVP at FMSI.