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FMSI December Newsletter

2014 FMSI Newsletter
December 2014
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Mobile Technology
from the Branch Perspective
Despite concerns about security, a 2014 Federal Reserve report found that in 2013, 33% of all mobile phone users and 51% of all smartphone users took advantage of mobile banking – up from 21% and 42%, respectively, in December 2011. This is good news for banks promoting their mobile banking services, but our experience is that few institutions are doing a good job leveraging mobile in their branches. (read more)
Handling Staff Downtime
Kim Edwards, SVP of Client Relations at FMSI, weighs in staff downtime. (watch now)
Leadership Resilience: The Art of Bouncing Back
How we respond to failures and bounce back from our mistakes can make or break our careers. (read more)

• FMSI Webinar, "Universal Associates - Re-evaluating Employee Roles and the Account Holder Experience", next week (sign-up now)

• Adams Community Bank Selects FMSI's Omnix Staff Scheduler and Performance Analytics™ to Improve Efficiency Ratio (read more)

• FMSI Featured in CUES Article about Staff Scheduling (read more)

• Marine FCU Wins CUJ Best Practices Award Utilizing FMSI (read more)

• 2014 Low Volume Branch Study Now Available (download here)

• Omnix Lobby Tracker™ - Version 4.5 Released (read more)

• Find FMSI case studies, white papers and recorded webinars-by topic and quick search features-through the new FMSI Resource Library, which can be found here
• Mobile Technology
• Video: Handling Downtime
• Leadership Resilience
• Chart of the Month
• FMSI News
FMSI Customers
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FMSI visits Franklin Mint Federal Credit Union (FMFCU) out of Broomall, PA. From left to right: Laura McMahon, VP Retail Sales at FMFCU and Jack Johns, SVP at FMSI.