FMSI Featured in BAI Banking Strategies Article
By W. Michael Scott
April 9th, 2012.
BAI Banking Strategies Article: Strategies for Optimal Teller Scheduling
"Workforce utilization management – the process of tailoring staff schedules to meet need and thereby eliminating wasted payroll hours – is an especially complex task when it comes to tellers. Banks want to minimize customer wait time in their branches, but busy periods are often short and unpredictable. The tendency has been to use industry forecasts and past experience and hope for the best.
Fortunately, new technologies are enabling banks to automatically perform analyses on in-house transaction data and use it to achieve far more efficient scheduling, not only for tellers, but also for other branch staff who are used to fulfill the teller role intermittently. Banks that employ such methods can save tens of thousands of dollars, per branch, per year, as can be seen in the Teller Workforce Utilization Study performed by our firm late last year." read more