FMSI Featured in Credit Union Magazine Article (Part 1 of 3)
By W.Michael Scott
February 10, 2012
Credit Union Management Article: The True Cost of Poor Workforce Utilization
"For the paper, we analyzed harvested transaction data from the core processors of more than 1,000 branches across the U.S. and aggregated available payroll hours and salary/benefit costs for more than 10,000 financial services employees at these branches.
Our purpose was to identify and quantify the productivity discrepancy between high- and low-performing branches, thereby illustrating how much revenue financial institutions could recapture by closing that gap through measures such as proper scheduling."