FMSI Hires New Vice President of Client Services to Fill Growing Account NeedsAlpharetta - July 2011
FMSI is pleased to announce Kimberly F. Edwards has joined its Client Services team to support the increasing service demands of the company’s growing client base. She will be focusing on visiting clients to perform consultative coaching and training, along with heading up major initiatives aimed at enhancing the FMSI client service experience.
“We are thrilled to have Kim join FMSI,” commented W. Michael Scott, President/CEO of FMSI. “As our client base grew it was important for us to find the right person to fill our increasing service level demands. We were very fortunate to recruit such a talented professional who not only fits our culture of dedication to client service, but also bring 30 years of industry experience.”
Mrs. Edwards has more than 3 decades of experience in financial institutions and branch operations management, including seven years as a senior manager. Most recently, she served as a senior executive of the billion dollar financial institution Achieva Credit Union and played an integral role in the successful merger of two financial organizations. Kim’s experience includes branch operations, call center, sales and service delivery, coaching and development, strategic planning, and communication and relationship development.
About Financial Management Solutions, Inc. (FMSI)
Located in Atlanta, GA and established in 1990, FMSI provides easy-to-use, yet sophisticated, business intelligence systems - The Teller Management System™ (TMS), The ContactCenter Management SystemTM(CMS) and the Lobby Tracking SystemTM(LTS) - that allow financial institutions to manage and staff to meet their service and sales needs. FMSI gives banks and credit unions the ability to schedule their team throughout the branch network, and to manage staff through easy to read color graphics and succinct management reports. FMSI provides performance management information exclusively to financial institutions of all sizes. Visit the company's website at http://www.fmsi.com or call 877.887.3022 to schedule a complimentary online demonstration of any of our products.