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FMSI Mentioned in American Banker Article About Branch Makeovers

By Katherine Kane
March 12, 2012

American Banker Article: Branch Makeover Boosts Sales, Service

"The branches can also tap help from the customer care centers at particularly busy times. Extraco uses technology from Financial Management Solutions to analyze and forecast its branch traffic patterns. FMSI gives Extraco predictions for 30-minute increments for the coming month based on past data. When an uptick in traffic is expected, staff from the nearest customer care center can be floated to the branches."