FMSI Mentioned in Credit Union Times Article
By ZACHARY GALASI
July 9th, 2012
Credit Union Times Article: Warren FCU Adopts New Evaluative Measures
The Teller Management System will create a work schedule for tellers based upon their predicted transaction volumes. The new staffing model will help Warren FCU optimize its labor costs and increase the service levels, said FMSI.
"We pride ourselves on great service and knew the right amount of tellers scheduled during the right times would lead to better service,” said Bob Herrington, chief operations officer at Warren FCU. “We also recognized that our managers were limited by our internal workforce management system, which was designed solely to prevent overstaffing. Our system lacked a sophisticated scheduling engine, which could take both hourly service impacts and overstaffing into account.”
Excerpt taken from the aforementioned CU Times article.