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FMSI October Newsletter

2014 FMSI Newsletter
October 2014
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Credit Union Achieves Significant
Staffing Efficiencies
In response to the industry-wide, year-over-year decline in branch transaction volumes, the $250 million Ontario-based Motor City Community Credit Union (MCCCU) initiated a more sophisticated staffing approach and (read more)
Branch of the Future
Meredith Deen, COO at FMSI, weighs in on the Branch of the Future. (watch now)
Don't Overlook the 'Outlier Experience'
In the realm of financial institution branches, well-intending organizations often pay a great deal of attention to the average service experience, but sometimes turn a blind eye to the unusual. This approach could be costing them much more than they think (read more)

• FMSI Webinar TODAY "Caputuring the Branch Pulse" (sign-up now)

• 2014 Low Volume Branch White Paper Coming Soon (download available FMSI white papers now)

• WestStar Bank Selects FMSI's Omnix Staff Scheduler and Performance Analytics™ to Reduce Staff Downtime (read more)

• FMSI Mentioned in Credit Union Journal Article (read more)

• Credit Union Times Features FMSI in Article About Branch Efficiency (read more)

• Find FMSI case studies, white papers and recorded webinars-by topic and quick search features-through the new FMSI Resource Library, which can be found here
• Achieving Branch Efficiencies
• Video: Branch of the Future
• Article: The Outlier Experience
• Chart of the Month
• FMSI News
FMSI Customers
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The FMSI's Branch Ranking Report, which is distributed monthly to its Omnix Performance Analytics™ clients, allows for the side-by-side comparison of similar sized branches from all over the country. learn more.
FMSI visits Wright Patt Credit Union (WPCU) out of Beavercreek, OH. From left to right: Kip Sweeney VP at FMSI, Jennifer Artz, Assistant Manager at WPCU, Jack Johns, SVP at FMSI, Steve Zimmer, Market Leader at WPCU, Brooklyn Walhay, Personal Experience Representative at WPCU, Kim Edwards SVP at FMSI.