FMSI Publishes Article in BAI Banking Strategies
January 9th, 2012
BAI Banking Strategies Article: Improving Teller Performance with Peer Data
"For many banks, improper scheduling on the teller line is one of the biggest silent profit killers in their retail branch network. Because it is difficult to precisely identify exactly what each teller is doing and how this correlates with account holder traffic flow, many financial institutions (FIs) persist in scheduling based on what is available to them – best guesses."