FMSI Publishes Article in Banking CIO Outlook
By Gordon A. Williams IV, EVP of Sales and Client Relations, FMSI
Banking CIO Outlook Article: Technology and Teller Line Trends
"The data in FMSI’s 2015 Teller Line Study provides actionable clarity to widely shared perceptions about the steady decline in bank branch traffic as personnel costs continue to rise. Measuring the impact of those associated trends on the bottom line offers a solid foundation for developing new frontline customer service models. The good news is that technology solutions can be deployed for facilitate more efficient scheduling, help implement new staffing approaches, and evaluate cross-selling effectiveness."
Read the full article here (page 38).