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FMSI Releases New White Paper Focusing on Best Practices from “Other” Industries FIs Can Adopt

FMSI today released a new white paper titled 10 Best Practices from “Other” Industries FIs Can Adopt. The white paper focuses on the deployment of futuristic technologies and processes that are often ignored by banks and credit unions.

“When other industries like travel and hospitality “raise the bar”, it may put an undesirable spot light on the shortcomings of aging practices in branch banking,” said W. Michael Scott, Chairman/CEO of FMSI. “Generally speaking, most FIs stay in the herd when it comes to technology adoption and process improvement. With a whole world full of great ideas and best practices spread throughout other industries, it’s a missed opportunity when FIs ignore them.”

This complimentary white paper reviews ten examples from other industries that FIs can consider implementing to improve sales, service and productivity, including:

1. Beacon Technology
2. Facial Recognition Software
3. Heat Map Technology
4. 3D Augmented Reality
5. Business Process Management
6. Recommended Product Engines
7. Highly Trained Staff Deployment
8. Tabletop Tablet-like Solutions
9. Preferred Customer Programs
10. Appointment Setting Technology

Along with explanations of the above ten examples, this white paper also offers suggestions on how banks and credit unions might implement them in their environments.  Download the white paper for free here.

Copies of the 10 Best Practices from “Other” Industries FIs Can Adopt are available to the media upon request, and the information contained in the study may be used freely in articles provided credit is given for its source.

About FMSI

Located in Atlanta, GA and established in 1990, FMSI provides easy-to-use, yet sophisticated, software-as-a-service solutions, including: Omnix Staff Scheduler™, Omnix Interactive Dashboard™, Omnix Performance Analytics™, Omnix Appointment Concierge™ and Omnix Lobby Tracker™.  FMSI’s smart scheduling application gives banks and credit unions the ability to optimally schedule their team throughout the branch network and to manage staff through easy to read color graphics, online interactive dashboards, and succinct management reports. FMSI provides performance management information exclusively to financial institutions of all sizes, including a workforce optimization comparative data benchmarking report that allows clients to see where they rank amongst their industry peers. Visit the company's website at or call 877.887.3022 to schedule a complimentary online demonstration of any of our products.  You can also quickly estimate your savings with FMSI’s Efficiency Calculator at