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FMSI Teller Line Study Mentioned in BAI Banking Strategies Online Article

Branch Transformation: A Work-in-Progress
By Bob Meara
September, 23 2011
“On the cost side, in a price-competitive and low-growth retail environment , there is strong pressure to reduce what represents, on average , 50% of total operating costs. The FMSI 2011 Teller Line Study illustrates the disturbing reality for most financial institutions: declining teller transactions alongside rising per-transaction labor cost.”
See full article here.