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FMSI Webinar Recording Reviewing its 2016 Retail Branch Lobby Study

FMSI, a leading retail software provider for banks and credit unions, announced today that it will host a live, complimentary webinar titled “2016 Retail Branch Lobby Study Review” on Monday September 26th from 1:00 PM to 1:40 PM Eastern Time, and Tuesday September 27th from 1:00 PM to 1:40 PM Eastern Time.  The webinar will feature special guests from Digital Federal Credit Union and FMSI's Product Management Team.  Chad Davis, SVP of marketing at FMSI, will be hosting the webinar.

“Retail executives will be surprised to see the results from our industry lobby study,” says Davis.  “Many of them are operating their branches without measuring this readily available service and sales performance data.”

Specifically, this webinar will cover:

  • Average lobby wait times for account holders
  • Average account holder assist time with lobby service representatives
  • Sales vs. service interaction percentage breakdowns
  • Ideas and tips on improving lobby service and sales performance

This event already took place.  View the recorded webinar here.

About FMSI

Located in Atlanta, GA and established in 1990, FMSI provides easy-to-use, yet sophisticated, software-as-a-service solutions including: Omnix Staff Scheduler™, Omnix Interactive Dashboard™, Omnix Performance Analytics™, Omnix Appointment Concierge™ and Omnix Lobby Tracker®. FMSI’s smart scheduling application gives banks and credit unions the ability to optimally schedule their team throughout the branch network and to manage staff through easy to read color graphics, online interactive dashboards, and succinct management reports. FMSI provides performance management information exclusively to financial institutions of all sizes, including a workforce optimization comparative data benchmarking report that allows clients to see where they rank amongst their industry peers. Visit the company's website at http://www.fmsi.com or call 877.887.3022 to schedule a complimentary online demonstration of any of our products. You can also quickly estimate your savings with FMSI’s Efficiency Calculator at http://www.fmsi.com/calculator/.