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FMSI VantagePoint - April 2011 Edition

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April 2011

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Changing the Scheduling Mindset

A Teller Management System™ Case Study

For most retail branch networks, the mindset of scheduling tellers has been unchanged since the inception of teller lines Ā-- resulting in costly inappropriate staffing levels and excessive scheduling preparation time for management. I.H. Mississippi Valley Credit Union (IHMVCU), a $830,000,000 asset, 14 location institution in West Central Illinois, took on the challenge to shift this scheduling mindset with the help of FMSIĀ's Teller Management SystemTM (TMS) Ā-- and over the past two years . (read more)



Several major banks are ending their debit card reward programs. (read more).


Refer FMSI and we will donate $500 to the charity of your choice. Click Here to Learn More.


Century National BankĀ's Brian Kaufman and Emila Smith

With the Lobby Tracking System™ "Check List" feature your
Service Representatives will have procedural guidelines displayed on their their screens, per product/service. (read more)

Becoming a TPH Ā"All-StarĀ"

It is an exciting time of the year for sports fans. Baseball season is just around the corner! Just like an MLB manager, make sure your coaching staff and team are focused on the right goals. Achieving your Transactions per Hour (TPH) goal requires this dedicated coaching approach. If you take your eye off the ball and tolerate low performance in the branch environment, your teamĀ's performance will likely decline. Management has the ultimate responsibility to reinforce the goals and offer encouragement when times get difficult. Instill a passion for achieving TPH goals and your branch employees will be Ā"all-stars.Ā" (read more)

Join FMSI for this Free Webinar: Top 10 Best Practices for Low Transaction Volume Branches (read more)
FMSI Expands Office to Accommodate for Expanding Sales Team (read more)
FMSI Exhibiting at CUNA/HR TD Council Conference April 10-13 (read more)
The annual FMSI Users Group Meeting will be in sunny South Beach Miami this year on September 20th through September 22^nd (read more)

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