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FMSI VantagePoint - August 2011 Edition

Achieving Branch Workforce Optimization | August Edition

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VantagePoint

Achieving Branch Workforce Optimization through Ongoing Coaching and Training

A Teller Management System™ Case Study

The classic fable, The Tortoise and the Hare, has a timeless valuable lesson that teaches us most good things come though persistence and hard work aka "slow and steady wins the race". Bristol County Savings Bank (BCSB), a $1.3 billion, mutual savings bank, headquartered in Taunton, MA, has been able to epitomize this lesson by consistently utilizing FMSI's Teller Management System™ (TMS) to achieve (read more)



It has already been a full year since the Dodd-Frank Act launched. (read more).


Refer FMSI and we will donate $500 to the charity of your choice. Learn More


From this year's ABNB Fishing Fest L to R: Kathy Petroski - ABNB, Jack Johns - FMSI, JJ, Cathy Heidlebaugh - ABNB

An overstaffed branch on FMSI's schedule editor screen. The black line represents the optimal level of staffing throughout the day. Ideally, there should only be white space above the optimally staffed line. (read more)

Routine Replacement of FTEs Could Be Costing You

One of the most efficient ways you can work toward meeting your TMS goals is to watch closely the turnover of your teller staff. We suggest you go back twelve months and determine the number of new tellers hired, and then find out how many current teller positions you have open. This number may surprise you. (read more)

FMSI Hires New Vice President of Client Services to Fill Growing Account Needs (read more)
View the recording of FMSI's recent Webinar: 2011 FMSI Teller Line Study Review and learn about the top five ways you can verify your teller labor costs are under control (read more)
There is only a little more than a month until the annual FMSI Users Group Meeting, which will be in sunny South Beach Miami this year on September 20 through September 22 (read more)
View the recording of FMSI's April 2011 Webinar: Top 10 Best Practices for Low Transaction Volume Branches (read more)
FMSI has been mentioned in four different news outlets in the last couple of months, including the Boston Globe (read more)

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