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FMSI Lobby Management White Paper Released Last Week |
The FMSI Retail Branch Lobby Study is based on 344,000 interactions taking place during the fourth quarter of 2011—on the platform side of the branch—from financial institutions all over the country. (Download Now)
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Never Lose Focus of Your Stakeholders |
I am well aware of the fact that our being in business today is only possible due to our client’s continued support. We would like to recognize... (Read More)
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Small Contact Centers Suffer From Lack of Management Software |
In a recent DMG Consulting study, “The Winning Staffing Formula”, 84.4% of contact centers found workforce management tools to be “mission critical”. According to the study, (read more)
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CUNA Reveals 10% Drop |
Recent CUNA survey reveals a 10% drop in front-line staff turnover rates since 2008 (read more)
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• FMSI Webinar: “Top 6 Steps to Reduce Teller-Idle-Time” Thursday January 12th Register NOW
• Bangor Savings Bank Selects FMSI's Teller Management System™ (TMS) to Reduce Scheduling Time While Ensuring Customer Service (read more)
• FMSI Donates $500 to Michigan Humane Society on Behalf of E&A Credit Union (read more)
• Find FMSI case studies, white papers and recorded webinars—by topic and quick search features—through the new FMSI Resource Library, which can be found here
• FMSI now has a Google+ page. Please follow us or add our page to one of your circles found here
• View the recording of FMSI's most recent Webinar: 2011 FMSI Teller Line Study Review and learn about the top five ways you can verify your teller labor costs are under control. (read more)
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Congratulations to The University of Illinois Employees Credit Union for achieving great results in the above FMSI Chart of the month. Read More |
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Refer FMSI and we will donate $500 to the charity of your choice. Learn More |
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FMSI’s Jack Johns with Lisa A. Monthley, Senior Vice President of New Windsor State Bank in Maryland. |
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@AmberBanker |
YouTube Video Hits #BofA Close to Home (read more)
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@CookeonCUs |
Credit Union Times Accepting Trailblazer Awards Nominations (read more)
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