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Scheduling Change Leads to a 26% Increase in Productivity |
Since a sizable change in their branch scheduling approach, over the past several months the $1.1 billion dollar Fort Knox Credit Union gradually reduced their branch network monthly payroll from 8,600 to 7,600 hours—all while having an asset growth of 10.7% in 2011. (Read More)
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How Can You Help Improve Your Financial Institution’s Efficiency Ratio? |
The efficiency ratio is a useful tool in determining how efficient a bank or credit union is generating revenue. There are many different ways to calculate the number, but (read more)
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Defining Service Standards in Branch Banking |
Some might say service is in the eye of the beholder. It is a nebulous description, yet perhaps true. This article discusses overall branch service metrics and also looks to identify service improvement solutions for management. (read more)
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Recent Javelin Survey Quantifies Impact of Bank Transfer Day |
The survey conducted in December 2011 reveals a sizable consumer migration as a direct result from “too many bank fees”. (read more)
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• FMSI's Teller Management System™ Mentioned in Bank Technology News th read more
• CFO of FMSI Publishes Article in Credit Union Management Magazine (read more)
• FMSI Donates $500 to Michigan Humane Society on Behalf of E&A Credit Union (read more)
• Find FMSI case studies, white papers and recorded webinars—by topic and quick search features—through the new FMSI Resource Library, which can be found here
• FMSI now has a Google+ page. Please follow us or add our page to one of your circles found here
• View the recording of FMSI's most recent Webinar: “Top 6 Steps to Reduce Teller-Idle-Time” and learn about teller workforce utilization practices in the retail branch environment.. (read more)
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