Bringing a Scientific Approach to
Branch Operations
A Teller Management System™ (TMS) Case Study
Some of us are more left brained and some of us are more right brained. Right brained people tend to rely on intuition and creative problem solving, while left brained people are more rational and logical. I am intimately familiar with the differences in the personality traits associated with the two groups, because my wife is an extreme left brainer and I am a right brainer, which often leads to some pretty interesting contrasts in our views of the world. More times than not, when retail branch management schedules for their teller-line (read more)
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