CAMPUS USA Credit Union Throws Away Lobby Clipboards and Improves Staffing Decisions

A Lobby Tracking System™(LTS) Case Study
 

CAMPUS USA Credit Union, originally chartered in 1935, is a billion dollar credit union offering a diverse range of financial products with 13 locations in North Central Florida. Like many credit unions CAMPUS historically had utilized a sign-in clipboard for their lobbies. This process had its faults, but is what many credit unions have been using
for years - until recently. CAMPUS implemented Financial Management Solutions' (FMSI) Lobby Tracking System™ (LTS) in August 2009. LTS not only improved their wait times, but it also gave them tremendous reporting capabilities, which (read more)