About Us

Follow Us!

FMSI VantagePoint - May 2011 Edition

FMSI Incentive Pay Program Drives Staff Performance and Productivity

A Teller Management System™ Case Study

Executives at Notre Dame FCU (NDFCU) are very satisfied with results from FMSI’s Teller Management System™ (TMS), seeing a front-line productivity increase of 17%. While the CU’s tellers are proud of that improvement as well, they are particularly pleased about what has helped them reach that figure:



Durbin Amendment would cap debit card interchange fees at 12 cents per transaction (the current average is 44 cents). (read more).


Refer FMSI and we will donate $500 to the charity of your choice. Click Here to Learn More.


MainSource Bank Leadership Conference L to R, Peggy Guthrie - FMSI, Archie Brown – CEO, Matt Hertel – FMSI, Chris Harrison - SVP Branch Operations and Daryl Tressler - Bank President

Congratulations to Kitsap Credit Union for having this month's
FMSI Chart of the Month. (read more)

Change Is Constant

Additional federal regulations will be going into effect July 1, 2011 that will lower interchange fees and resulting in lower revenues for banks and credit unions. Branch teller transaction volumes have been declining and will continue to do so. New technologies will become even more important as management looks to lower its operating costs to offset revenue losses caused by regulatory changes. Many are now focusing on (read more)

View the recording of FMSI’s recent Webinar: Top 10 Best Practices for Low Transaction Volume Branches (read more)
View the new FMSI Teller Optimization video (read more)
FMSI Releases Lobby Tracking System™ for Apple iPad (read more)
FMSI is publishing two new white papers in the next couple of months. Be on the lookout for our new teller line study in May and an Impact of Federal Regulations white paper in June.
The annual FMSI Users Group Meeting will be in sunny South Beach Miami this year on September 20th through September 22^nd (read more)