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FMSI VantagePoint - November 2011 Edition

Download New White Paper | Workforce Utilization Study

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VantagePoint

FMSI 2011Workforce Utilization Study White Paper Released Last Week

Based on actual transaction processing and payroll data from the retail branch environment, the 2011 FMSI Workforce Utilization Study is the only dedicated report in the financial services industry that allows you to see teller utilization metrics. Specifically, the white paper is a compilation of data from 10,000 financial services employees from over 1,000 branches across the United States. See eye-popping statistics about teller line industry efficiencies and learn about different strategic approaches from industry experts. (Download Now)



$65 billion in financial services industry revenue is at risk due to costly Federal Regulations Read More.


Refer FMSI and we will donate $500 to the charity of your choice. Learn More


FMSI roll-out meeting with Republic Bank in Louisville, KY.

Congratulations to Bridgewater Savings Bank for having a 19.5% increase in productivity since October 2010. (read more)

Acknowledgement of Your Staff

Make your branch staff aware of how they are performing compared to their peers. Hold your standards high and give your staff feedback, accountability, recognition, and reward—and your goals will be met. Just as your account holders want to feel important and appreciated, your branch and contact center teams want your acknowledgement of the high performance levels they are obtaining. Your responsibility is to make it happen. Success requires action and management is the key. Know your numbers, lead, and succeed. (read more)

Arsenal Credit Union implements FMSI's ContactCenter Management System™ (read more)
Find FMSI case studies, white papers and recorded webinars—by topic and quick search features—through the new FMSI Resource Library, which can be found here
CEO of FMSI publishes article in Credit Union Magazine about using branch data to pinpoint labor costs, productivity, and other measures (read more)
Be on the look-out for an FMSI webinar invitation later this month about utilizing workforce utilization metrics to improve your retail branch network performance.
View the recording of FMSI's recent Webinar: 2011 FMSI Teller Line Study Review and learn about the top five ways you can verify your teller labor costs are under control. (read more)

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