About Us

Follow Us!

FMSI VantagePoint - October 2011 Edition

Questioning Your Lobby Performance

Having trouble viewing this email? Click here

VantagePoint

Lobby Management

How Veridian Credit Union Reduced Wait Times and Improved Member Service

Formerly known as the John Deere Community Credit Union, the $1.8 billion Veridian Credit Union has grown from its humble beginnings to be the largest credit union in Iowa, serving members across 26 locations. On a mission to remain a leader in the industry, Veridian took an honest look at their institution and recognized a gap in measuring the performance for the platform side of their branch. (read more)



Very few financial institutions have any reports tied specifically to their branch lobby management. Learn More.


Refer FMSI and we will donate $500 to the charity of your choice. Learn More


FMSI 2011 Users Group Meeting Graduation Picture in South Beach, Miami

Congratulations to TopLine Federal Credit Union for having this month's FMSI Chart of the Month. (read more)

Spreading the Managerial Attitude

The demands for the managerial attitude can be from the CEO all the way to the front line teller. The FMSI clients who are most successful have conquered this challenge. No part of the productive resources of our financial services industry operates at a lower efficiency than the human resources. In the better use of human resources lies the major opportunity (read more)

American State Bank Deploys FMSI's ContactCenter Management System™ (read more)
Find FMSI case studies, white papers and recorded webinars—by topic and quick search features—through the new FMSI Resource Library, which can be found on our website later this month.
FMSI Teller Line Study Mentioned in BAI Banking Strategies Online Article (read more)
The annual FMSI Users Group Meeting was held in sunny South Beach Miami last month. Be on the look-out for a special printed edition of VantagePoint dedicated to this Users Group.
View the recording of FMSI's recent Webinar: 2011 FMSI Teller Line Study Review and learn about the top five ways you can verify your teller labor costs are under control (read more)