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FMSI VantagePoint - September 2011 Edition

Never Satisfied with the Status Quo

How DFCU Financial Streamlined their Lobby Experience and Increased Member Satisfaction

Born of humble beginnings on a farm in what is now Dearborn, Michigan, Henry Ford revolutionized efficiency through mass production on the assembly line. He was never satisfied with the status quo, which fueled his ambition. Also born of humble beginnings of eight engineers in Dearborn, Michigan, DFCU Financial (DFCU) has since grown to become the largest credit union in the state. (read more)



What are the most common banking services used by account holders at the branch? See survey results.


Refer FMSI and we will donate $500 to the charity of your choice. Learn More


FMSI training session at our new client, Coastal Federal Credit Union in Raleigh, NC.

FMSI’s Lobby Tracking System™ Account Assisted By User chart allows for management to have a real-time view of the performance on the platform side of their branch network. (read more)

Google and Apple Compared to Financial Institutions

A recent and interesting American Banker article, discusses Google and Apple compared to banking and specifically Bank of America and HSBC. The emphasis and comparisons of the article is that banking has too much overhead expense, especially in branches and staff, compared to (read more)

FMSI hires new Executive Vice President to spearhead growing partner network (read more)
Find FMSI case studies, white papers and recorded webinars—by topic and quick search features—through the new FMSI Resource Library, which can be found on our website later this month.
US Federal Credit Union selects FMSI's Teller Management System™ (read more)
The annual FMSI Users Group Meeting will be held in sunny South Beach Miami this month on September 20 through September 22 (read more)
View the recording of FMSI's recent Webinar: 2011 FMSI Teller Line Study Review and learn about the top five ways you can verify your teller labor costs are under control (read more)