Guardians Credit Union Selects FMSI’s Lobby Tracking Solution
FMSI, a leading branch software provider for banks and credit unions, announced today Guardians Credit Union has adopted its Omnix Lobby Tracker®. The Florida-based credit union will use FMSI’s software to better track employee interactions with account holders and improve their member service experience in five of their locations.
The FMSI Omnix Lobby Tracker® helps banks and credit unions capture their branch pulse by tracking and measuring both the member experience and employee performance (with iPad and kiosk integration). With over 25 unique service and sales reports including: employee productivity, account holder volume and cross-sell reports, FMSI’s sophisticated application is transforming how financial institutions are managing their lobbies.
“Without the right business intelligence, most financial institutions are not equipped to make a thorough evaluation of lobby performance levels,” says Meredith Deen, President of FMSI. "FMSI has more than 25 years of experience helping banks and credit unions improve the productivity of their staffs through meaningful business intelligence. Our unique solutions for measuring lobby performance regularly reveal areas for better service, sales and productivity."
About Guardians Credit Union
Guardians Credit Union is a full service financial institution headquartered in West Palm Beach, Florida with convenient full service locations throughout Palm Beach County. We have been exceeding our members' expectations since 1953. Learn how to become a member at www.guardianscu.coop.
Located in Atlanta, GA and established in 1990, FMSI provides easy-to-use, yet sophisticated, software-as-a-service solutions, including: Omnix Staff Scheduler™, Omnix Interactive Dashboard™, Omnix Performance Analytics™, Omnix Appointment Concierge™ and Omnix Lobby Tracker®. FMSI’s smart scheduling application gives banks and credit unions the ability to optimally schedule their team throughout the branch network and to manage staff through easy to read color graphics, online interactive dashboards, and succinct management reports. FMSI provides performance management information exclusively to financial institutions of all sizes, including a workforce optimization comparative data benchmarking report that allows clients to see where they rank amongst their industry peers. Visit the company's website at http://www.fmsi.com or call 877.887.3022 to schedule a complimentary online demonstration of any of our products. You can also quickly estimate your savings with FMSI’s Efficiency Calculator at http://www.fmsi.com/calculator/.