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July 2015
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Mobile Technology Finds Its Place in Branch Operations
Although possible solutions are numerous and varied, one way to increase branch efficiency and foster customer service and loyalty (thereby maximizing branch profit) is to leverage mobile technology inside the branch. If banks can utilize mobile devices (especially tablets) in a way that it makes mobile-savvy account holders more comfortable, it’s even better. (read more)
Appointment Scheduling in the Branch Discussion
Learn about FMSI's appointment scheduling application during a conversation between FMSI's COO, Meredith Deen, and FMSI's SVP of Product Management, Kajal Jain. They discuss who the product is intended for and some of the details around why FMSI developed the solution. (watch now)
Not Just Another FMSI
Users Group Meeting
Our 2015 UGM is right around the corner and we’ve entered the heavy planning part of preparing for this year’s conference. (read more)

• United Heritage Credit Union Has 15% Decrease in Labor Cost per Transaction with FMSI's Omnix Staff Scheduler and Performance Analytics™  (read more)

• Buckeye State Credit Union Selects FMSI's Scheduling Solution to Help Branch Staff Be More Productive and Get More Loans   (read more)

• FMSI Promotes Gordon A. Williams IV to EVP of Sales and Client Relations  (read more)

Webinar Recording Now Available: 2015 FMSI Teller Line Study Review (watch now)

FMSI COO Publishes Mobile Technology Article in CB Insight   (read more)

• Omnix Appointment Concierge
Coming Soon (learn more)

• Find FMSI case studies, white papers and recorded webinars-by topic and quick search features-through the new FMSI Resource Library, which can be found here
• Mobile Technology in the Branch
• Video: Appointments in the Branch
• Not Just Another Users Group
• Chart of the Month
• FMSI News
FMSI Customers
To get an estimate of your labor costs
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Check out a survey published by the FDIC, highlighting why people are not utilizing mobile payments here.
FMSI visits University Federal Credit Union (UFCU) out of Austin, TX.  From left to right: Vince McConnell, Senior Manager Direct Delivery at UFCU, Kim Edwards, SVP at FMSI, Darrin Creech, Regional Financial Center Manager at UFCU.