Campus Lobby Tracker
Long Lines Getting You Down?
Campus Lobby Student Tracking Software - Improving Higher Ed Administration
Trying to quickly process student funding requests and accurately recommend “next steps” amidst cumbersome paper log-in forms, long lines, and a lack of communication among financial aid advisors can lead to poor service. FMSI’s higher education software solution, the Campus Lobby Tracker™, is a queue management solution, that provides the tools you need for better service for your students, with improved office flow.
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“With so many students’ futures riding on academic funding, it is critical that they receive help quickly. FMSI’s Campus Lobby Tracker™ dramatically reduced wait times and enabled us to provide better, more accurate service by creating a more cohesive unit among our financial aid counselors.”
Office of Student Financial Aid and Scholarships
Prairie View A&M University
Campus Lobby Tracking for Colleges and Universities
Reduce wait times through a streamlined, secure electronic sign-in process.
Enable all counselors to quickly help students with pop-up service alerts and a notes feature–your staff becomes a more cohesive unit.
Provide the information you need to keep staff accountable and coach them to excellence, with over 20 unique management reports, including Financial Advisor Performance Reports.
Gain access to valuable real-time information from your lobby, through the Campus Lobby TrackerTM executive dashboard.
Online Queue Management for Higher Education
Real-Time Lobby Performance DASHBOARD
Students Assisted Report
Financial aid offices use the below chart to help determine the performance of each counselor by identifying potential coaching opportunities. For example, a manager may notice in the below chart that Katherine Cook has a "student assisted" total significantly less than his peers, and might want to address this metric with him during a one-on-one coaching session.
To learn more about how your financial aid office can benefit from FMSI's Campus Lobby TrackerTM, contact us today.
Gordon A. Williams IV, Executive Vice President