FMSI
FMSI

Campus Lobby Tracker



Campus Lobby Student Tracking Software 

Through the collection and analysis of lobby service interactions, FMSI’s higher education software solution quickly empowers management teams with easy-to-read and actionable business intelligence—to help better service the walk-in traffic for financial aid offices and other campus lobby waiting areas.

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Texas State University  Selects FMSI’s Campus Lobby Tracker™
Cornell University  Selects FMSI’s Campus Lobby Tracker™
 
“With so many students’ futures riding on academic funding, it is critical that they receive help quickly.  FMSI’s Campus Lobby Tracker™ dramatically reduced wait times and enabled us to provide better, more accurate service by creating a more cohesive unit among our financial aid counselors.”

Kyal Webster
Office of Student Financial Aid and Scholarships
Prairie View A&M University

Campus Lobby Tracking for Colleges and Universities

  • Reduce wait times through a streamlined, secure electronic sign-in process.
  • Enable all counselors to quickly help students with pop-up service alerts and a notes feature–your staff becomes a more cohesive unit.
  • Provide the information you need to keep staff accountable and coach them to excellence, with over 20 unique management reports, including Financial Advisor Performance Reports. 
  • Gain access to valuable real-time information from your lobby, through the Campus Lobby TrackerTM executive dashboard.

Online Queue Management for Higher Education



Real-Time Lobby Performance DASHBOARD



Students Assisted Report

Financial aid offices use the below chart to help determine the performance of each counselor by identifying potential coaching opportunities.  For example, a manager may notice in the below chart that Katherine Cook has a "student assisted" total significantly less than his peers, and might want to address this metric with him during a one-on-one coaching session.




To learn more about how your financial aid office can benefit from FMSI's Campus Lobby TrackerTM, contact us today.
 



Gordon A. Williams IV, Executive Vice President
Tel 770.362.1121
Fax 770.619.3095
Email: gordonw@fmsi.com