MidMinnesota Federal Credit Union Selects FMSI’s Omnix Lobby Tracker® to Complete Branch Staff Scheduling Data Needs
FMSI, a leading branch software provider for banks and credit unions, announced today that MidMinnesota Federal Credit Union has adopted its Omnix Lobby Tracker®. The Minnesota-based financial institution with 11 locations can now better schedule its branch employees with improved data.
“We’ve been utilizing FMSI’s teller scheduling software to optimize our branch staff for quite some time, but have had a gap regarding our lobby employee activity,” says Missy Borg, Vice President of Branch Operations, MidMinnesota Federal Credit Union. “FMSI’s Lobby Tracker software fills this gap by providing us with the number of members helped, time spent with staff and wait time information."
The FMSI Omnix Lobby Tracker® helps banks and credit unions capture their branch pulse by tracking and measuring both the member experience and employee performance (with iPad and kiosk integration). With over 25 unique service and sales reports including: employee productivity, account holder volume and cross-sell reports, FMSI’s sophisticated application is transforming how financial institutions are managing their lobbies.
"When we decided to pursue a lobby tracking system, it was an easy decision for us to select FMSI’s solution,” says Borg. “Our familiarity with the company, and specifically their outstanding service is something we get a lot of value from.”
“Without the right business intelligence, most financial institutions are not equipped to make a thorough evaluation of lobby performance levels,” says Meredith Deen, President of FMSI. "FMSI has more than 25 years of experience helping banks and credit unions improve the productivity of their staffs through meaningful business intelligence. Our unique solutions for measuring lobby performance regularly reveal areas for better service, sales and productivity."
About MidMinnesota Federal Credit Union
What sets Mid-Minnesota apart from other financial institutions is that their members/owners, have a vested interest in their success. Any profits are returned to their membership in the form of higher dividend rates, lower interest rates on loans, additional technology, and growth in services. To learn more about joining MidMinnesota Federal Credit Union, visit www.mmfcu.org.
Located in Atlanta, GA and established in 1990, FMSI provides easy-to-use, yet sophisticated, software-as-a-service solutions including: Omnix Staff Scheduler™, Omnix Interactive Dashboard™, Omnix Performance Analytics™, Omnix Appointment Concierge™ and Omnix Lobby Tracker®. FMSI’s smart scheduling application gives banks and credit unions the ability to optimally schedule their team throughout the branch network and to manage staff through easy to read color graphics, online interactive dashboards, and succinct management reports. FMSI provides performance management information exclusively to financial institutions of all sizes, including a workforce optimization comparative data benchmarking report that allows clients to see where they rank amongst their industry peers. Visit the company's website at http://www.fmsi.com or call 877.887.3022 to schedule a complimentary online demonstration of any of our products. You can also quickly estimate your savings with FMSI’s Efficiency Calculator at http://www.fmsi.com/calculator/.