FMSI Experiences Strong Demand for Workforce Optimization Services as Increasing Federal and Economic Pressures Takes a Toll on Financial Institutions
Alpharetta, GA (PRWEB) April 3, 2012
Financial Management Solutions, Inc. (FMSI), provider of business intelligence solutions for banks and credit unions, announced today that it has seen a significant up-trend in business in 2012, especially from financial institutions looking for ways to operate more efficiently in light of shrinking revenues from economic downturns and increasing pressures from federal regulations. Of the 16 newly signed financial institutions, 12 acquired FMSI’s reporting and scheduling solution, the Teller Management SystemTM (TMS), and four selected FMSI’s sales reporting and queue management solution, the Lobby Tracking SystemTM (LTS).
“In reaction to the increasing federal and economic pressures, many financial institutions are looking for ways to do more with less,” says W. Michael Scott the President / CEO of FMSI. “We have found that it is very important for organizations to find cost improvement solutions that do not sacrifice service levels, and our solutions provide this unique mix.”
FMSI believes this surge shows that as financial institutions increase their focus on workforce reporting and scheduling, it gives them a sophisticated and reliable avenue for cost improvement.
“Adjusting teller staffing models is a prime area for improved efficiencies yet most institutions don’t have the information or resources at hand to make this kind of complex evaluation and adjustment,” says Scott. "With more than 20 years of experience helping banks and credit unions improve the productivity of their staff, our unique solutions for measuring and forecasting transaction volumes - then comparing the results in a peer ranking – regularly reveal areas for improving services and productivity and are thereby helping to restore profitability to the branches."
About Financial Management Solutions, Inc. (FMSI)
Located in Alpharetta, GA and established in 1990, FMSI provides easy-to-use, yet sophisticated, business intelligence systems - The Teller Management System™ (TMS), The ContactCenter Management System™ (CMS), and the Lobby Tracking System™ (LTS)—that allow financial institutions to manage and staff to meet their service and sales needs. FMSI provides banks and credit unions the ability to schedule their team throughout the branch network, and to manage staff through easy to read color graphics and succinct management reports. FMSI provides performance management information exclusively to financial institutions of all sizes. Visit the company's website at http://www.fmsi.com or call 877.887.3022 to schedule a complimentary online demonstration of any of our products.