FMSI's Branch Staff Reporting and Scheduler Helps Marine Federal Credit Union Achieve Significant Savings
Financial Management Solutions, Inc. (FMSI) announced today that its Branch Staff Reporting and Scheduler has helped the $700 million North Carolina-based Marine Federal Credit Union (Marine FCU) recover the cost of the FMSI program within the first five months—translating into an 8% decrease in their labor costs per transaction.
“A lot goes into collecting and preparing our transaction data on a continuous basis,” says Ryan Lycans, VP of Branch Operations at Marine FCU. “We had all but given up on getting information like labor costs per transaction and individual employee metrics, when we learned of FMSI’s solution. I was like a kid at a candy store when we started receiving this powerful information on a monthly basis from FMSI.”
FMSI’s branch staff reporting and scheduler addresses the concerns of today’s financial institutions: keeping down expenses while improving service levels in the branches. Through the collection and then preparation of front-line employee transaction data from an institution’s core system, FMSI’s solution quickly empowers management with easy-to-read and actionable business intelligence.
“Having sophisticated branch staff scheduling technology has been very eye-opening for us,” says Lycans. “Not only does it save us a tremendous amount of time preparing and handling our employee schedules, but it also helps us better align our staff with our actual member traffic during the right days and times during the day. This is particularly helpful when assigning our part-time staffers, which we’ve learned can be very costly if not done properly.”
“Maintaining teller staffing at the ideal level to ensure customer satisfaction can sometimes be a very credit union specific decision,” says W. Michael Scott, President/CEO of FMSI. "Without accurate information, most financial institutions are not equipped to make a proper evaluation. With more than 20 years of experience helping banks and credit unions improve the productivity of their staff, our unique solutions for measuring and forecasting transaction volumes regularly reveal areas for better service and increased productivity."
About Marine Federal Credit Union
Marine FCU was chartered in April of 1959. Under the watchful eye of their volunteer Board of Directors, they have grown into a large, full service institution dedicated to the financial success of their members and a proud civic partner in the communities they serve. Learn more at http://www.marinefederal.org
About Financial Management Solutions, Inc. (FMSI)
Located in Atlanta, GA and established in 1990, FMSI provides easy-to-use, yet sophisticated, business intelligence systems – Branch Staff Reporting and Scheduler, The ContactCenter Management System™ (CMS), and the Lobby Tracking System™ (LTS)—that allow financial institutions to manage and staff to meet their service and sales needs. FMSI’s smart scheduling application gives banks and credit unions the ability to optimally schedule their team throughout the branch network, and to manage staff through easy to read color graphics, online interactive dashboards, and succinct management reports. FMSI provides performance management information exclusively to financial institutions of all sizes, including a workforce optimization comparative data benchmarking report that allows clients to see where they rank amongst their industry peers. Visit the company's website at http://www.fmsi.com or call 877.887.3022 to schedule a complimentary online demonstration of any of our products.