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FMSI's Client Seacomm Federal Credit Union Featured in Credit Union Journal for Teller Productivity Improvement

Credit Union Journal



By W. Michael Scott



March 21st, 2014
Credit Union Journal Article: How SeaComm FCU Found Way To Increase Teller Productivity

"MASSENA, N.Y. — By adopting a staff scheduler and reporting technology solution, SeaComm Federal Credit Union reports it has experienced a 13% increase in transactions processed per hour.
"We are seeing members using more [banking] technologies and therefore spending less time in the branch," said Sherry White, VP of retail operations for the $460 million-asset institution. "We struggled with tellers waiting to work."
In an effort to maximize employee productivity, while serving the needs of its 40,000 members SeaComm began looking for a solution that would reduce labor costs and streamline teller scheduling."

Read the entire article here.