OceanFirst Bank Selects FMSI's Teller Management System™ (TMS)Alpharetta, GA., — (January 2011) — Financial Management Solutions, Inc. (FMSI) is pleased to announce its latest Teller Management System™(TMS) client, OceanFirst Bank. OceanFirst Bankis a federally chartered stock savings bank with $2.3 billion in assets and is the largest community-based financial institution headquartered in Ocean County, New Jersey. By scheduling tellers based on forecasted transaction volumes, the outsourced TMS solution was selected by OceanFirst to help them maximize opportunities to manage labor costs while continuing to delivery extraordinary service levels.
When searching for a workforce optimization solution, it was a priority for OceanFirst to not only find a sophisticated scheduling system that considered labor costs, but also suggested staffing enhancements that included an appropriate number of employees to uphold their high standard of excellent customer service. “Our key reason for selecting The Teller Management SystemTM was its ability to clearly track the trends and flows at our branches. We look forward to taking advantage of the systems capabilities and hope that it will help us to identify enhancements for staffing efficiency while continuing to provide our legendary extraordinary customer care,” said Joseph R. Iantosca, Chief Administrative Officer at OceanFirst Bank.
In addition, Mr. Iantosca said OceanFirst is attracted to TMS’s ability to continually compare their productivity statistics to other user banks. “FMSI publishes a monthly Comparative Data Report that ranks all of their client’s teller productivity and cost metrics. We look forward to seeing where we rank in this list every month, and specifically how our continued efforts will affect our position compared to our peers going forward,” Mr. Iantosca explained.
About OceanFirst Bank
OceanFirst, founded in 1902 and headquartered in Toms River, New Jersey is a federally chartered stock savings bank with $2.3 billion in assets and is the largest community-based financial institution headquartered in Ocean County. OceanFirst also serves Monmouth and Middlesex Counties. For more information, visit www.oceanfirst.com.
Financial Management Solutions, Inc. (FMSI)
Located in Atlanta, GA and established in 1990, FMSI provides easy-to-use, yet sophisticated, business intelligence systems – The Teller Management System™(TMS), The ContactCenter Management SystemTM(CMS),and the Lobby Tracking SystemTM(LTS)– that allow you to manage and staff to meet service and sales needs like never before. We offer you the ability to schedule your team throughout your branch network, and to manage them through easy to read color graphics and succinct management reports.
FMSI provides performance management information exclusively to financial institutions of all sizes. Call 877.887.3022, to schedule a complimentary online demonstration of any of our products or click here.