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Testimonials 
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ContactCenter Management System™ (CMS)“By scheduling our agents based on forecasted call volumes, FMSI’s ContactCenter Management SystemTM(CMS), has been instrumental in decreasing our average call wait times from five minutes plus to our targeted goal of below three minutes. In addition, not only do we receive valuable monthly CMS management reports, our agents now have more flexible schedules that match their preferences –and, most importantly, our productivity has significantly improved.”Jocelyn Cassidy Tyndall Federal Credit Union Regional Branch Manager |