Hours of Operation Analysis (HOA)

Are your branches open during the correct hours and more importantly what are the correct hours?

• Adjust Branch Hours (Should Elk Branch be Closed on Tuesday Afternoon?)
• Validate Saturday hours are justified/ appropriate at certain locations.
• Uncover Costly Inefficiencies in your Retail Branch Environment

The FMSI HOA process compares branch teller transaction traffic patterns, by time of day and day of week, to current hours of operation.  After making this comparison, FMSI determines recommendations, if any, on adjustments to hours of operation.  Bringing the retail hours of operation of each branch in-line with historic consumer traffic patterns leads to an average savings of $11,000 per branch per year.

 

How does the process work?

FMSI collects various data sets from the financial institution’s core processor and runs them through the proprietary FMSI Hours of Operation Analysis model. 

Based on the proposed weekly hours of operation, FMSI calculates resulting productivity, unit labor cost, and potential total labor cost savings.







Please contact us to learn more about FMSI's Hours of Operation Analysis.