The Teller Management System™ (TMS)

Find the Right Balance for Your Teller Line

By scheduling tellers based on forecasted transaction volumes, The Teller Management System™ helps banks and credit unions gain better control of labor costs while increasing service levels.

With industry teller transaction volumes at historic lows, the time is now to benefit from an array of monthly teller management system reports (TMS Reports) that analyze key productivity metrics including:

• Teller Productivity
• Excess Waiting for Work Time
• Unit Labor Cost 
• Average Teller Salary & Benefits Cost
• Actual Staffing Effectiveness Charts

Automated Scheduling

The Teller Management System™ using its automated scheduling feature, takes volume forecasts by branch and matches it to teller work preferences - creating detailed monthly work schedules.  These schedules take into consideration personal work limitations, training, vacations and other non-transaction processing tasks (e.g., ATM balancing, currency counting, etc.).  The result is a schedule that maximizes customer/member service while minimizing the cost of service delivery.



Teller Incentives & Comparative Benchmarking

You can also use TMS Reports to identify top-performing tellers, and then use the optional teller incentive program to recognize and reward these top producers (conversely see Identify Coaching Opportunities).  TMS Reports also benchmark your institution with other Teller Management System™ clients across the country with the FMSI Comparative Data Report, so you know where your institution stands on key performance metrics.

Outsourced Solution

Because it is an outsourced solution, there is no hardware or software to purchase or support.  And training is easy with online support through FMSI University™.

TMS Trial Period

As part of the evaluation process for our prospective clients, we offer a complimentary 30 day trial period.  Click here for all the details.

Client Testimonials

To see what other banks and credit unions are saying about The Teller Management System™, ask us, click on Contact Us below or see TMS Client Testimonials here.