Capture the Branch Pulse
The FMSI Omnix Lobby Tracker™ (OLT) captures the branch pulse by tracking and measuring both the member experience and employee performance (with iPad and kiosk integration). With over 25 unique service and sales reports including: employee productivity reports, account holder volume reports and Cross-Sell Reports, OLT is the perfect performance analysis tool.
"FMSI's Omnix Lobby Tracker™ gave me the data I needed to better analyze branch comparisons and make more informed and confident staffing and service decisions."
VP of Membership and Development
Wright-Patt Credit Union
Request a DEMO of the Omnix Lobby Tracker™
Search by keyword and topic category for white papers, OLT case studies, and on-demand webinars in FMSI's resource library:.
Improve Branch Service with FMSI's Lobby Tracker™
Lobby Tracker™ streamlines your account holder lobby experience—from the minute they arrive to the second they leave—through OLT’s proprietary eClipboard queue management system. Your account holders will be impressed with the seamless professional process and your team will be excited to have all the pertinent information at their fingertips. In addition, you can eliminate critical service issues, with wait time alerts—which are timely and preventative "pop up notifications" sent to your team.
Key Productivity, Sales and Service Indicators
Because our lobby tracking software is a web-based, queuing and reporting tool, The Omnix Lobby Tracker™ monitors the following sales and service indicators in real-time:
The number of accounts assisted per branch in real-time (non-teller related)
The purpose of their visit and their current wait time
Who is serving them and how long it is taking (see Identify Coaching Opportunities)
What products are being sold
The cross-sell ratio for each service representative. Learn more by clicking here, Lobby Cross-Selling feature.
Reduce Costly Errors with Product/Service Procedural Guidelines
Make Fact-Based Service Decisions
With this real-time view of lobby activity, management can make informed branch lobby management decisions to:
With the Omnix Lobby Tracker™ "Check List" feature
, your Service Representatives will have procedural guidelines displayed on their screens, per product/service. This tool will serve as a walk-through for the many different products and services the Service Representatives are responsible for. The account holders will be impressed with the seamless professional process and the Service Representatives will be relieved to have all the right information readily available.
Tackle Long Wait Times and Increase Account Holder Privacy
The Omnix Lobby Tracker™ automatically notifies supervisors of long wait times, allowing you to tackle service improvement opportunities head-on. Service representatives electronically receive a list of waiting account holders by name coupled with the reason they are visiting—allowing for a more professional, skill-based assignment of representatives. The lobby Tracker also eliminates the need for paper logs, increasing privacy.
Monitor Queue Display Screen
Let your account holders know precisely what position they are in the lobby with FMSI’s Monitor Queue Display Screen. Along with a detailed queue position list, the display also offers a third of the screen for digital signage. See an FMSI's client lobby monitor here
or learn more here
Schedule Lobby Employees Optimally
Do you have the right number of platform staff based on forecasted need? Learn more about how FMSI's Omnix Staff Scheduler™
can help allocate the right number of staff, at the right locations, during the right times.
Do I need a Lobby Management Tool, like the Omnix Lobby Tracker?
To schedule an online demonstration of The Omnix Lobby Tracker™, click on Contact Us below.
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